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VisualSP

VisualSP - In-context Training and Support for Web Based Platforms

VisualSP - Digital Adoption Platform for Enterprise Apps
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About VisualSP

Confusion Is Our #1 Enemy

At VisualSP, we tackle confusion with simple, intuitive in-app support that helps users master web applications effortlessly.

About Us

Empowering over 2 million users worldwide

VisualSP Microsoft Office 365 User Training System for Hyatt
VisualSP Microsoft Office 365 User Training System for Hyatt
VisualSP Microsoft Office 365 User Training System for Hyatt
VisualSP Microsoft Office 365 User Training System for Hyatt
ACS Chemistry Society
VisualSP Microsoft Office 365 User Training System for Hyatt

Our Story

  • Today
  • 2015
  • 2011
  • 2009
  • 2005

VisualSP makes it incredibly simple to enhance your web applications with in-app support. Its user-friendly interface and quick setup let you integrate walkthroughs, inline help, and videos effortlessly. Thanks to its advanced AI, generating support materials is a breeze, so you can get up and running in no time. Trusted by over 2 million users, including NHS, VHB, and Visa, VisualSP is all about easy, fast, and effective support that boosts productivity and saves money.

In 2015, we changed the name of the company to VisualSP since our product had become our flagship delivery system for our content. When Microsoft made the turn to SharePoint Online and Office 365 in 2016, we also made a turn with them and released a new version of the product which ran in the browser. This was the birth of the product as it currently stands today.

We then expanded our focus to support any enterprise web application in addition to Microsoft applications. We also realized that learners respond to different types of learning methods. So in addition to videos, we started supporting many different types of microlearning including  walkthroughs, tip sheets, animated images and more.

In 2011, we were seeing a trend. Our customers were telling us that it was difficult for them to motivate their users to go to a destination site, a knowledge base, where the videos were hosted. They asked us if there was a way to provide their users with these videos in context of their environment. That’s when we started sketching out a plan to deliver the videos directly through the SharePoint on-prem ribbon and to users in context of their environment. We called the product VisualSP and released it in 2012.

In 2009, many customers and prospects started asking us to create videos for their end users. We created dozens of videos directed to the end user. These were each 10 minutes to 20 minutes long. The problem that we soon discovered was that end users did not learn the same way as developers and administrators whom we were used to teaching. The videos had to be short and to the point for end users to be motivated enough to watch them. They did not want to be trained, they instead wanted to be helped with the problem at hand at their moment of need. So we made a package of 107 videos. Each two minutes in length and extremely focused on a specific functionality that end users needed to know about.

In 2005, Asif Rehmani started teaching in-person classes on SharePoint 2003. Classes were focused on developers, administrators and power users. Asif was teaching these classes all around United States with an average class size of about 25 people.

A year into the teaching, it was very apparent that same types of questions in the classes were coming up again and again so Asif and his fellow teacher, Wendy, started recording answers to those questions using Camtasia in the form of a screencast (a screen recording showing the answer) and started posting them on a site Asif registered called www.sharepointscreencasts.com. That was the beginning of the online presence for the company. Sharepointscreencasts.com changed to sharepointelearning.com and then to sharepoint-videos.com. The company specialized in teaching SharePoint through online pre-packaged video courses.

The VisualSP Difference

50% Fewer

support tickets

3x Faster

end user onboarding

$30MM +

saved in productivity

Our Team

Asif Rehmani

Asif Rehmani

Founder and Chief Executive Officer

TwitterLinkedIn

Asif is very focused on digital adoption and digital transformation of organizations. Simply stated, focusing on how you get the best use out of the technologies in your organization and help your employees get the best experience along the way.

Asif has been training, consulting, mentoring and speaking at conferences on Microsoft technologies since 2002. He has authored several books over the years for Wiley publications. Asif has been a Microsoft MVP since 2007.

Asif Rehmani

Christopher Rousset

Chief Revenue Officer (CRO)

LinkedIn

Christopher is a revenue-focused executive with over two decades of experience leading SaaS and enterprise tech organizations through high-growth phases. His background spans various leadership roles helping organizations build and scale global go-to-market teams, drive scalable revenue growth and forge strategic partnerships.

Christopher is passionate about building sustainable revenue engines, mentoring teams, and enabling organizations to make data-driven decisions to win in complex, competitive markets.

Eric Eaton

Product Director

LinkedIn

Eric currently heads up VisualSP’s Services Division, focusing on real-life, hands-on ways to increase user adoption. He is a Microsoft Office 365 and SharePoint Architect with broad expertise in network and server infrastructure, project management, and desktop applications. He has 20 years of experience in IT and specializes in implementing, administering, governing, and customizing SharePoint. He is a speaker at international conferences, an author of multiple SharePoint training courses, and has led teams, consulted, coded, and taught technical and end users in businesses ranging from 50 to 130,000 employees.

Anisa Rehmani

Anisa Rehmani

Financial Administrator

LinkedIn

Anisa serves as the head of accounting, and oversees the preparation of financial reports, company financials and account receivables at VisualSP.

Anisa comes from a financial analyst background previously having worked at Goldman Sachs and Zurich Investments. She worked directly with the traders for the money market funds to reconcile the money market accounts on a daily basis.

Amanda Schulz

Customer Success Manager

LinkedIn

Amanda has 20 years of experience in IT with the majority at a Fortune 100 company starting as a Help Desk Technician and building to Business Analyst focusing on SharePoint and M365, with responsibility for implementation of VisualSP. Wanting to venture out, she made a career change to Product Manager for a small tech startup. She has now gone full circle, making her way to VisualSP as a Customer Success Manager. She is passionate about products that facilitate adoption of technology and enjoys finding creative solutions while collaborating with our customers.

Gary Lapointe

Senior Application Architect

LinkedIn

Gary is the principal application architect at VisualSP and has been involved in all aspects of development of the entire suite of VisualSP products since the beginning. Gary got his start building web applications in college almost 30 years ago and has been developing enterprise class web sites and applications ever since. Gary is also an 8 year Microsoft MVP for his contributions to the community through open source projects, published books, blogs, and conference presentations.

Chad Lockwood

Web Designer

LinkedIn

Chad is the web designer for VisualSP. He is responsible for updating the VisualSP website to follow modern design standards and provide a great browsing experience. Chad has been building websites for over 20 years, using various technologies — from hand-coded HTML/CSS to the latest frameworks and content management systems. His goal is to create visually pleasing and user-friendly designs that load fast and convert visitors to customers.

David Garmendia

Quality Assurance Analyst

LinkedIn

David is a senior QA Analyst with nearly 20 years of experience in fintech and healthcare analytics, specializing in manual testing, defect management, and agile process optimization. With a strong foundation in quality advocacy and cross-functional collaboration, David has led testing initiatives across complex enterprise systems. They are passionate about mentoring, continuous improvement, and aligning QA strategies with evolving business needs. Currently, they are expanding into AI-driven testing methodologies to enhance coverage, efficiency, and ethical standards in software quality assurance.

Proven Results

Our platform empowers employees and drives business success, consistently receiving 5-star reviews across leading technology review sites. We are proud to rank as a G2 industry leader.

G2 5.0 Stars
Capterra 4.9 Stars
Software Advice 4.9 Stars

“Our modern workplace journey has taken a couple of years and we knew the tools were out there, but our users appeared confused and adoption was suffering. Support tickets for how-to’s were at an all-time high and that is where VisualSP came in. VisualSP has given my team their time back to prioritize other projects and strengthen our organization.”

NHS UK trusts VisualSP as its digital adoption platform

Chris Reynolds

Head of System Development and Application at NHS UK

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Digital Adoption Platform

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