We build a range of services and products that help people daily around the world in various ways. Our services and products include VisualSP applications for web and desktop platforms as well as services provided by VisualSP consultants
Definition of Personal Information
Personal Information means any information we collect and store, which may be used to identify an individual. This includes, but is not limited to, first and last name, a physical address and an email address or other contact information, relating either to work or home.
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VisualSP will occasionally ask for visitors to the website to provide information via online forms. This information is required to fulfill requests for information, or to provide support to our customers and prospects. Some areas of the website require visitors to enter a login and password. These are supplied by VisualSP, when requested. Completion of any online form is entirely voluntary and details of other ways to contact us are provided.
Collection and Storage of Data
VisualSP collects and stores personal information (such as name, email address, company) whenever you request sales information, purchase a product and/or service, contact our customer services team, download our VisualSP browser extension. The data we collect depends on the context of your interactions with VisualSP and the choices you make, including your privacy settings and the products and features you use. Personal information is collected from various media, including, but not limited to telephone, postal correspondence, email, website forms, Microsoft Clarity integration with our VisualSP browser extension. Information is stored in our Microsoft Azure cloud storage as well as our marketing platform.
Your personal information will be used solely by VisualSP for the purposes of marketing, reporting, customer support and to provide our customers with rich, interactive experiences.
In particular, we use data to:
- Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
- Improve and develop our products.
- Personalize our products and make recommendations.
- Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.
VisualSP will only send email containing marketing content on a very occasional basis and only if we feel it is relevant to you. We will never sell or rent your personal information to any third party. VisualSP will only share your details with a third party if:
– It is necessary to do so in order to supply any product or service you have purchased
– It is necessary to do so in order to protect or enforce our rights or those of a third party
– We are required to do so by law
Disclosure to Successors
We may pass on your personal information to any of our successors in interest e.g. if VisualSP were to merge with, acquire, or be acquired by a third party.
VisualSP will endeavor at all times to keep your details accurate and up to date in accordance with local laws. We will only hold your personal details for as long as it remains relevant to do so. From time to time, we may contact customers about important/critical changes relating to products in use. We have a legal obligation to do this, even if you have opted out of receiving marketing related email.
VisualSP will take all reasonable steps to prevent unauthorized access to personal information and to ensure that such personal information is held in a safe and secure manner.
Changes to this Policy
Third Party Websites
Access & Changes to Personal Information
You may contact us at any time and request to see the information we hold about you. You may also request any information to be amended or removed. We will make all reasonable efforts to ensure that these requests are dealt with in a timely manner.
This policy was last updated on October, 2023