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Digital Adoption Platform
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 Digital Adoption Platform Features
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Enterprise
Platinum
|
Enterprise | Platinum |
|---|---|---|
| Application limits | Microsoft 365, Dynamics 365, Copilot | Any web application |
| Preloaded content | Microsoft 365, Dynamics 365, Copilot | All available content |
| Content language | English | All available languages |
| Clarity Connect 365 | ||
| Reporting and analytics | Last 90 days | Up to 3 years |
| Read and understand acknowledgements - compliance training | - | |
| Audience targeting | - | |
| AI-assisted content creation | - | |
| AI-assisted translation | - | |
| Ask Vic - AI answer engine | ||
| Unlimited AI usage | - |
Other Products
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See what's included with Clarity Connect 365
Clarity Connect 365 Features
Core Features
- Plug-and-play Clarity tracking inside Microsoft enterprise applications
- Session recordings
- Heatmaps
- Event tracking
- Enterprise-ready data masking & privacy controls
Outcomes Enabled
- Spot friction points in workflows using recordings + heatmaps
- Analyze feature usage/adoption scenarios via event tracking
- Protect sensitive data while collecting behavior insights
- Prioritize improvements based on real behavior data across Microsoft apps
Deployment Flexibility
- Centralized deployment (managed solution) for supported Dynamics scenarios
- Browser extension deployment for broader Microsoft 365 + Copilot coverage where needed
- Scope includes Microsoft 365 apps + Copilot experiences + Dynamics 365 + Power Platform
Included Services
- Clarity project setup + initial configuration
- Kickoff and goal setting
- Deployment planning
- Written success plan
- Intro to Clarity workshop / enablement
Copilot Catalyst Features
Overview
- Plug and play
- Session recording
- Heatmaps
- Event tracking
- Built-in data masking
Onboarding Services
- Kick off and goal setting
- Written success plan
- Intro to Copilot workshop
- Pre-Launch Checkpoint
- Post-Launch Review
System Configuration & Setup
- Copilot project setup
- Copilot governance review
- Custom help and prompt creation
- Proactive Copilot monitoring and reporting
Adoption Services
- Help author training
- Scheduled tip campaigns
- Scheduled success calls
- On-demand success calls
Additional Services to Accelerate Your Adoption
From SharePoint migrations to Microsoft Copilot enablement, our experts help your teams embrace Microsoft 365 faster, with measurable ROI.
DAP Support & Enablement Options
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Show:
Basic
Advanced
VIP
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Basic | Advanced Requires annual billing | VIP Requires annual billing |
|---|---|---|---|
| Onboarding services Onboarding requires an annual billing plan. Monthly plans can purchase consulting services for additional support. |
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| Kickoff and goal setting | |||
| Self-service admin / editor content | |||
| Deployment planning | |||
| Author training sessions | - | One session | Two sessions |
| One-time content import services | - | ||
| Copilot governance review | - | ||
| Written success plan | - | - | |
| Intro to Clarity workshop | - | - | |
| Pre-Launch Checkpoint | - | - | |
| Post-Launch Review | - | - | |
| Clarity project setup | Setup connection | Basic configuration | Advanced configuration |
| Adoption services | |||
| Scheduled success calls + ROI reports | Annual | Quarterly | Monthly + on demand |
| Content and AI prompt creation services | - | Provided at additional discounted rate | Up to 40 hours/year |
| Ongoing Clarity monitoring and reporting | - | - | Quarterly |
| Technical support services | |||
| Daily Office hours coaching | |||
| Inbox support | |||
| Response SLAs | 3 business days | 4 hours | 2 hours |
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