Digital Adoption Made Easy
VisualSP is a Digital Adoption Platform (DAP) that allows you to provide in-app training, in-context support and integrated messaging on enterprise web applications.
Empowering over 2 million users worldwide
Effortless In-App User Guidance
VisualSP integrates with web applications, empowering users with intuitive, in-app guidance for enhanced productivity and user experience.
Improve Adoption
Make enterprise software less intimidating for new or inexperienced users.
Increase Productivity
Turn average end users into power users and increase user productivity.
Optimize Software Usage
Understand how your users are using various apps and discover where they may be struggling.
Decrease Support Costs
Lower users’ reliance on in-house support staff with self-help training and in-context resources.
Digital adoption is revolutionizing how organizations operate by making software learning and support more user-centered. This shift enhances overall outcomes, reduces operational costs, and empowers users to achieve their goals more effectively.
Begin your digital adoption journey today with VisualSP.
Key Components of a Successful Digital Adoption Strategy
A successful digital transformation includes several key components that ensure the organization effectively leverages technology to drive growth and innovation:
Boost Digital Adoption Efforts with VisualSP
VisualSP is designed to accelerate digital adoption by providing in-context support and integrated messaging on enterprise web applications. VisualSP helps organizations maximize the benefits of their digital adoption efforts.
Digital Adoption by Industry
Digital Adoption Platforms (DAPs) are revolutionizing industries by providing in-app guidance and support, leading to improved efficiency and user experience. Here’s how different sectors are leveraging DAPs:
In the sales industry, DAPs are used to onboard sales teams onto new customer relationship management (CRM) platforms. These platforms guide sales representatives through the sales process, from lead generation to closing deals, improving sales efficiency and effectiveness. DAPs also provide real-time insights and analytics, helping sales teams make data-driven decisions and optimize their sales strategies.
Hospitals are implementing DAPs to guide medical staff through new EHR systems, ensuring a smooth transition and reducing errors. DAPs also help patients navigate self-service portals, improving engagement and healthcare outcomes.
Retailers are using DAPs to train employees on new inventory management software, speeding up the onboarding process and minimizing mistakes. Additionally, DAPs are guiding customers through online shopping experiences, providing personalized recommendations and assistance.
DAPs are helping workers in manufacturing navigate complex machinery interfaces, reducing the learning curve and enhancing productivity. They are also used to train employees on new safety protocols, improving workplace safety.
Banks are utilizing DAPs to assist employees in using new digital banking platforms, ensuring a seamless transition for both employees and customers. DAPs are also used to educate customers on new digital services, increasing adoption rates and reducing support workload.
Schools are adopting DAPs to train teachers and students on new educational technology tools, enhancing the learning experience and preparing students for the digital age. DAPs also guide administrators through the setup and use of new learning management systems (LMS), improving access to educational resources.
Simplify Software Adoption
Accelerate Onboarding
Accelerate onboarding by providing users with interactive walkthroughs that guide them step-by-step through important processes.
Communicate More Effectively
Communicate relevant information with employees easily and effectively with in-app notifications, banners, and pop-up alerts.
Self-Service Support
Empower employees to find answers to their questions by giving them 24/7 access to searchable support materials & company documentation.
Pre-Built & Customizable Training Content
Create your own support content to meet the specific needs of your employees, use our pre-made Microsoft content, or let AI draft content for you.
Pinpoint Compliance & Support Issues
Learn exactly how employees are interacting with enterprise web applications. See how well they are following processes and find out where they get stuck.
Get a Clear Picture of Your ROI
VisualSP’s full usage reporting gives you a clear picture of the hours saved, increased productivity, and return on investment.
Export Help Content
Quickly convert any Help Item or Walkthrough into a professional PDF for printing or offline sharing. Personalize layouts, include visuals, and produce training resources in no time.
The VisualSP Advantage
50%
Fewer support tickets
3x
Faster end user onboarding
$30MM+
Saved in productivity
“Our modern workplace journey has taken a couple of years and we knew the tools were out there, but our users appeared confused and adoption was suffering. Support tickets for how-to’s were at an all-time high and that is where VisualSP came in. VisualSP has given my team their time back to prioritize other projects and strengthen our organization.”
Chris Reynolds
Head of System Development and Application at NHS UK
VisualSP integrates with most enterprise web apps
Dynamics 365
Salesforce
HubSpot
Workday
ServiceNowIncrease User Adoption,
Decrease Support Costs
VisualSP helps improve the ROI of your web applications with in-context training and self-help support.
Learn More About Digital Adoption
What is a Digital Adoption Platform?
Read now
Top Digital Adoption Platforms (2024)
Read now
How to Increase Software Adoption: Expert Tips for 2024
Read now
Frequently Asked Questions
What is digital adoption?
Digital adoption is the process of fully understanding and using digital tools and technology to their full potential to achieve goals and improve efficiency.
What is the difference between digital adoption and technology adoption?
Technology adoption is about starting to use new technology, while digital adoption goes further to ensure users fully understand and effectively use the technology.
How does a Digital Adoption Platform work?
A Digital Adoption Platform provides in-app guidance, training, and support to help users understand and use software more effectively. It offers features like walkthroughs, tips, and self-help resources directly within the application.
What are examples of technology adoption?
Examples include businesses starting to use cloud computing, employees using new software tools for project management, or schools adopting online learning platforms.
What are the 5 stages of technology adoption?
The 5 stages are:
- Awareness – Learning about the technology.
- Interest – Becoming interested and seeking more information.
- Evaluation – Assessing the technology’s benefits and relevance.
- Trial – Trying out the technology on a small scale.
- Adoption – Fully integrating and using the technology regularly.
Are digital adoption platforms worth it?
Yes, digital adoption platforms can significantly improve efficiency, productivity, and user satisfaction by providing the necessary support and training to use technology effectively.
What is the difference between digital transformation and digital adoption?
Digital transformation is the overall process of integrating digital technology into all areas of a business, fundamentally changing how it operates. Digital adoption focuses specifically on ensuring that users are fully using and benefiting from these technologies.
What is the difference between an LMS and a digital adoption platform?
A Learning Management System (LMS) delivers and tracks educational courses or training programs, often in a classroom-like setting. A digital adoption platform provides in-app guidance and support, helping users learn and use software in real time while they work.
What is VisualSP?
VisualSP is a Digital Adoption Platform that provides in-app training, support, and messaging for enterprise web applications, helping organizations improve user adoption and productivity.
How does VisualSP support users?
VisualSP offers interactive walkthroughs, in-app notifications, banners, pop-up alerts, and 24/7 access to searchable support materials, reducing the need for in-house support.
Can VisualSP's content be customized?
Yes, VisualSP allows you to create custom support content tailored to your organization’s needs. It also offers pre-made content for several and you can use AI to draft content.
How does VisualSP track user compliance and issues?
VisualSP provides insights into how users interact with web applications, helping track compliance with processes and identifying areas where users may struggle.
What are the benefits of using VisualSP?
Benefits include improved user adoption, increased productivity, decreased support costs, enhanced compliance tracking, and clear ROI measurement through detailed usage reporting.
What is the best Digital Adoption Platform?
The best digital adoption platform varies depending on your specific needs. We encourage you to check out our article comparing the top digital adoption platforms to find the one that best suits your requirements.
Got more questions? Take a look at more FAQ’s about VisualSP.
