On-demand support and learning for SharePoint
and Office 365 users
- Reduce support tickets and get help to your users instantly
- Increase productivity from your Microsoft investment
- Just-in-Time learning helps on-boarding processes
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In-Context Help and Training – Simple and Straightforward
Traditional end user training just doesn't work. We can't expect to train end users by pouring knowledge into their heads all at once and expecting them to remember everything when they need it. In fact, end users don't even want to be trained, they want to be helped and supported at their moment-of-need so they can get their job done.
VisualSP (which stands for Visual Support Products) solutions help end users by providing them Just-in-Time Learning® in their work context. Performance support (help at the moment-of-need) is delivered to users when they need it, on-demand and in-context directly on top of the native product’s interface. Content is in the form of interactive walkthroughs, inline help, short videos, quick reference cards and more.
Context Sensitive Training Benefits
- Reduce support tickets and get help to your users instantly while they are working on a task.
- Increase productivity and a greater ROI from your software investment.
- Just-in-Time-Learning helps to speed the on-boarding process and allows users to quickly learn tasks and solve problems on their own.
SharePoint Online - Office 365 - Hybrid
Prepare your organization for cloud based SharePoint Online and Office 365 solutions providing contextual training and guidance to users. Shorten learning cycles, improve compliance and boost adoption by training users at their moment-of-need.Learn More
Help SharePoint users get their tasks done faster and more efficiently by providing them support in context of their work environment. Reduce load on the SharePoint help desk team and give users moment-of-need support to help drive greater system adoption.Learn More
Typical Use Cases
Automate Tier 1 Support for End Users with VisualSP
Reduce support costs through this plug ‘n play solution. Once deployed, all users of the application are provided with the fundamental knowledge of the product to help them accomplish their task at their moment-of-need.
New Employee Orientation
New employees are sent a welcome email with a link to a walkthrough on the HR site. The walkthrough introduces the new employee to all the HR related things they need to be aware of.
Announcements or Alerts to Users
Instead of sending announcements through email that no one reads, show them announcements in the context of their environment. For example, notify users of a weekly maintenance window or service interruption.
Automate end user support and training using step-by-step interactive guides (Walkthroughs)
- Ease onboarding and ongoing training
- Customizable Walkthroughs for specific business functions
- Engage users across multiple touch points
- Measure effectiveness with advanced analytics
Help System Users