Provide In-context support and training to your end users of any web application
Reduce support tickets and get information to your users instantly by providing them Just-In-Time Learning® at their moment of need
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Stop training end users and start helping them get their job done
Traditional end user training just doesn't work. We can't expect to train end users by pouring knowledge into their heads all at once and expecting them to remember everything when they need it. In fact, end users don't even want to be trained, they want to be helped and supported at their moment-of-need so they can get their job done.
VisualSP (which stands for Visual Support Products) solutions help end users by providing them Just-in-Time Learning® in their work context. Performance support (help at the moment-of-need) is delivered to users when they need it, on-demand and in-context directly on top of the native product’s interface. Content is in the form of interactive walkthroughs, inline help, short videos, quick reference cards and more.
Benefits of in-context support
- Reduce support tickets and get help to your users instantly while they are working on a task.
- Increase productivity and a greater ROI from your software investment.
- Just-in-Time-Learning helps to speed the on-boarding process and allows users to quickly learn tasks and solve problems on their own.
VisualSP for SharePoint, Office 365 & Hybrid
Provide in-context help and training to your users throughout the entire suite of Office 365 applications including SharePoint Online. This product also works great on SharePoint On-Premises or for hybrid implementations. A persistent connection to Microsoft Azure cloud is required to implement this product.Learn More
VisualSP for SharePoint On-Prem behind Firewall
Provide in-context help and training to your users on top of your SharePoint On-Premises implementation behind your firewall. This product is the perfect fit when you have a requirement to provide contextual support to your users on your private SharePoint implementation without any connection to the cloud.Learn More
VisualSP for Anything
Provide in-context training and support on-demand to your users of any web application. Bring the power of VisualSP to your SaaS or custom built web application and interactively guide end users at their moment-of-need.Learn More
Typical Use Cases
Reduce support costs through this plug ‘n play solution. Once deployed, all users of the application are provided with the fundamental knowledge of the product to help them accomplish their task at their moment-of-need.
New employees are sent a welcome email with a link to a walkthrough on the HR site. The walkthrough introduces the new employee to all the HR related things they need to be aware of.
Instead of sending announcements through email that no one reads, show them announcements in the context of their environment. For example, notify users of a weekly maintenance window or service interruption.
Help System Users