Stop Training and Start Helping your Employees get their job done
Reduce support tickets and get information to your users instantly by providing them Just-In-Time Learning® at their moment of need
Traditional employee training doesn’t work. There is a better way!
Traditional end user training just doesn’t work. We can’t expect to train end users by pouring knowledge into their heads and expecting them to remember everything when they need it – the forgetting curve is just too steep for this method. In fact, end users don’t even want to be trained, they want to be helped and supported at their moment-of-need so they can get their job done!
VisualSP (Visual Support Products) solutions help end users by providing them Just-In-Time Learning® in their work context. Performance support (help at the moment-of-need) is delivered to users when they need it, on-demand and in-context directly on top of the native product’s interface. Content is in the form of interactive walkthroughs, inline help, short videos, quick reference cards and more.
Benefits of Just-In-Time Learning ®
Reduce support tickets and get help to your users instantly while they are working on a task.
Increase productivity and a greater ROI from your software investment.
Just-In-Time Learning helps to speed the on-boarding process and allows users to quickly learn tasks and solve problems on their own.
Our Products
VisualSP for SharePoint, Office 365 & Hybrid
Provide in-context help and training to your users throughout the entire suite of Office 365 applications including SharePoint Online. This product also works great on SharePoint On-Premises or for hybrid implementations.
Learn MoreVisualSP for Anything
Provide in-context training and support on-demand to your users of any web application. Bring the power of VisualSP to your SaaS or custom built web application and guide end users at their moment-of-need.
Learn MoreExample Of Use Cases
Automate Tier 1 Support for End Users with VisualSP
Reduce support costs through this plug ‘n play solution. Once deployed, all users of the application are provided with the fundamental knowledge of the product to help them accomplish their task at their moment-of-need.
New Employee Orientation
New employees are sent a welcome email with a link to a walkthrough on the HR site. The walkthrough introduces the new employee to all the HR related things they need to be aware of.
Announcements or Alerts to Users
Instead of sending announcements through email that no one reads, show them announcements in the context of their environment. For example, notify users of a weekly maintenance window or service interruption.
Help System Users
Training Assets
Enterprise Clients
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