Frequently Asked Questions
Get to know VisualSP
Q. What exactly is the VisualSP Platform?
A. VisualSP is an in-the-moment training and support platform that sits on top of your enterprise applications to help your end users get the job done. No matter which applications you use, VisualSP provides contextual help and information to users in their moment of need so they don’t have to log an IT support ticket and break the flow of their work. The application and built-in content is delivered directly from our Microsoft Azure cloud.
Q. Can I see the VisualSP platform in action?
A. Absolutely! You can see VisualSP in action by checking out our video gallery of the many use cases of VisualSP, or by signing up to our weekly demo.
Q. Can I get a trial of VisualSP?
A. If you are interested in experiencing the many benefits VisualSP has to offer, you can get started straight away with our FREE limited capability version. To unlock all of VisualSP’s features, you will need to upgrade to one of our enterprise plans.
Q. How does the pricing work for large organizations?
A. At VisualSP, we pride ourselves on our simple, transparent pricing. You can learn more about our pricing packages by viewing our dedicated pricing page. Pricing scales down as the number of users scales up and for really large organizations (user population of more than 100,000 users), the price gets as low as $0.05/user/month.
Q. How hard is it to deploy VisualSP?
A. Deploying VisualSP is simple, and most of our customers are able to deploy VisualSP within a couple of hours. Take a look at this support article to learn more about the deployment scenarios we support.
Q. Which applications does VisualSP support?
A. VisualSP can be overlaid on most web applications. Here is a list of some of them: Microsoft Office 365 apps, SharePoint, Dynamics 365, Salesforce, ServiceNow, Workday, SuccessFactors, NetSuite, Nintex, RecordPoint, Veeva Vault, HubSpot, custom web applications and more.
Q. Are there other companies that offer products similar to VisualSP?
A. VisualSP is in the Contextual Microlearning space. Also referred to sometimes as Digital Adoption. Another player in this space that we get asked about often is WalkMe. You can read this article detailing the comparison of VisualSP and WalkMe. Let us know if you have any questions that come from it.
The Technical Stuff
Q. Can we get VisualSP for a subset of users instead of our entire user base?
A. Yes! You can deploy VisualSP to a limited number of users in your team / company to start with and expand as and when you need to.
Q. Does VisualSP support modern interfaces?
A. Absolutely! Our system detects and supports the modern as well as classic interfaces of applications. Users will get help that is specific to the interface they are using.
Q. Where is the VisualSP application and content hosted?
A. VisualSP is hosted in the Microsoft Azure cloud. All the application components and content take advantage of the speed, scalability and security that Microsoft Azure cloud provides.
Q. How many VisualSP admins can we have?
A. There is no restriction on how many admins you can configure in VisualSP. This article provides a breakdown of the type of admins you can configure.
About the Content
Q. Is the system customizable?
A. Yes! The content as well as branding is completely customizable. Any provided help item or icons can be changed by you (or we can help do it) to fit your specific business needs. In addition, you can add your own help content (screenshots, reference documents, videos, walkthroughs etc.) directly into the system. That content can reside at any location that’s accessible to your users.
Q. Can we get custom videos, walkthroughs or other type of content produced to plug into the system?
A. Yes. We can produce custom help items that address business use cases unique to your business and plug it directly into your VisualSP subscription.
Q. How often do you update the help content you provide?
A. Our content managers evaluate our help content on a daily basis. We keep our eye on what functionality Microsoft is releasing, what they are deprecating, and we make sure our content set covers all the fundamentals. Check out our content release notes.
Q. When you guys make changes, will it overwrite our customizations?
A. No. Once you customize an item or add your own, that item will never be updated by us – unless you revert back to our content. When you change a pre-built item, it becomes a ‘customized’ item specific to you and our updates don’t touch it going forward.
Q. What content is provided when I purchase VisualSP?
A. You can check out samples of our content to get a feel for what we provide. Also, check out the complete list of our ever expanding content set. When you pick the content pack(s) you want, we simply turn them on from our side and you’ll see the content appear immediately within your VisualSP subscription.
Q. How easy is it to disable content I don't want my users to see?
A. Very easy. As a VisualSP subscription admin, you would just select all the content you don’t want your users to see and click Unpublish. Your users will stop seeing that content immediately.
Q. Do you support languages other than English?
A. Yes. We support creation of content in the following languages:
- English
- French
- Spanish
- Chinese
- Dutch
- German
- Italian
- Japanese
- Portugese
- Russian
In addition to your content, we also supply readymade curated content from Microsoft learning pathways in all of these languages above. The content is kept updated on a weekly basis by our team.
Q. Which Microsoft 365 applications do you have content for?
A. Most of them! Here is the complete list: Microsoft 365 Overview, Teams, OneDrive, SharePoint, Outlook, Excel, Word, PowerPoint, Forms, Planner, Sway, and Yammer.
Q. Can I customize VisualSP with our own content?
A. All of the content that we provide is customizable. You can create your own content in the system as well. Your content can reside in your own Microsoft Office 365 tenant or any other repository behind your firewall.
Q. Does VisualSP support modern interfaces of SharePoint Online?
A. Absolutely! Our system detects and supports the modern interfaces of SharePoint as well as classic interfaces so users can get help according to the interface being used.
Q. Does this work on SharePoint On-Premises?
A. Yes. The same exact system can be used on SharePoint On-Premises.
Q. Does VisualSP Support Microsoft Teams?
A. Yes! Find out more about VisualSP for Microsoft Teams.
Q. If we want Microsoft learning pathways content, do we need to install learning pathways SharePoint site as well?
A. No. With VisualSP, there is no need for you to install and maintain the learning pathways SharePoint communication site (unless you want some extra work…). All the content from learning pathways is automatically delivered to your users within VisualSP and we keep it all updated regularly so you don’t have to worry about maintaining it yourself.
Q. How hard is it to deploy VisualSP?
A. Deploying VisualSP is simple, and most of our customers are able to deploy VisualSP within a couple of hours. Take a look at this support article to learn more about the deployment scenarios we support.
Q. Is VisualSP for Microsoft Teams Customizable?
A. Yes! VisualSP for Teams can be branded with your own icons and wording so your users are always comfortable accessing the app. The content within the app is also fully customizable. You can customize the existing content we provide or create your own in a matter of minutes.
Q. How do you ensure the provided training content is up to date?
A. VisualSP provided content will always be up-to-date and provide the correct information for the latest version of Microsoft Teams. We curate and re-configure content from Microsoft on a bi-weekly basis to ensure that we provide the most up-to-date information and provide the best guidance to users.
Q. How do I deploy VisualSP to all of my Microsoft Teams users?
A. Microsoft has made it very easy to deploy Microsoft Teams app to all users or a segment of users. Simply follow these instructions to deploy VisualSP to everyone in your organization.
Q. Can I deploy VisualSP to only select users of Microsoft Teams?
A. Yes. Using the Teams app policy, you can deploy the VisualSP for Teams app to any number of specific users.
Q. Which Microsoft 365 applications does VisualSP have content for?
A. In addition to you being able to make your own organizational training content available to your users, we also supply and maintain a Lot of Microsoft Office 365 training content. VisualSP has content for Microsoft 365 Overview, Microsoft Teams, OneDrive, SharePoint Online, Outlook, Excel, Word, PowerPoint, Forms, Planner, Sway and Yammer.
Q. Can I hide certain training/help content from users?
A. We understand that at times you will want to hide certain items from users. Because of that scenario, we have made it very easy to unpublish and hide items so only you can see them and not your users until you are ready to publish them.
Q. Can I add our own organizational learning content into VisualSP for Teams?
A. Absolutely! you can add your content into VisualSP for Teams in a matter of minutes.
Q. Does VisualSP Support Dynamics 365 Sales?
A. Yes! VisualSP can be deployed to provide support to your users within Dynamics 365 Sales to help them get more from the many features the platform has to offer. VisualSP sits discretely on top of Dynamics 365 applications so help is always there when needed.
Q. Does VisualSP Support Dynamics 365 Marketing?
A. Yes! VisualSP can be added to support users in Dynamics 365 Marketing and provide in the moment training content as and when they need it. VisualSP sits discretely on top of Dynamics 365 applications, so all users need to do is click on the VisualSP tab to get the support they need.
Q. Does VisualSP Support Dynamics 365 Business Central?
A. Yes! VisualSP can be added to Dynamics 365 Business Central to provide users with the support they need, when they need it, to get the job done in this platform. No matter where users go in Dynamics 365 Business Central, the VisualSP tab will always be there for when they need an extra hand.
Q. Can VisualSP Be Added to Any Other Apps?
A. Yes! VisualSP supports any web application you use within your organization. VisualSP is here to provide users the support they need to get more from the tools available to them and to boost productivity and increase digital adoption within your organization.