Frequently Asked Questions
Q. What exactly is the VisualSP System?
A. VisualSP System is a plug n play training and support system for your end users. It provides contextual help and information to users at their moment-of-need, within their own environment and according to their specific permissions. The application and built-in content is delivered directly from our Microsoft Azure cloud.
Q. Is the system customizable?
A. Yes! The content as well as branding is completely customizable. Any provided help item or icons can be changed by you (or we can help do it) to fit your specific business needs. In addition, you can snap in your own help content (screenshots, reference documents, videos, walkthroughs etc.) directly into the system. That content can reside at any location that’s accessible to your users.
Q. Can I see the system in action?
A. Absolutely! We have compiled a video gallery comprising of many use cases of VisualSP. Check it out.
Q. Can we get VisualSP for a subset of users instead of our entire user base ?
A. Yes you can. You can deploy VisualSP to a limited number of users in your team / company to start with and expand as needed.
Q. Can we get custom videos, walkthroughs or other type of content produced to plug into the system?
A. Yes. We produce custom help items for our customers as needed and plug it directly into the VisualSP system.
Q. When you guys make changes, will it overwrite our customizations?
A. No. Once you customize an item or add your own, that item will never be updated by us – unless you revert back to our content. When you change a pre-built item, it becomes a ‘customized’ item specific to you and our updates don’t touch it going forward.
Q. Does VisualSP support modern interfaces?
A. Absolutely! Our system detects and supports the modern as well as classic interfaces of applications. Users will get appropriate help according to the interface being used.
Q. How often do you update the help content you provide?
A. Our content managers evaluate our help content on a daily basis. We keep our eye on what functionality Microsoft is releasing, what they are deprecating and we configure our content set to cover all the fundamentals.
Q. Where is the VisualSP application and content hosted?
A. VisualSP is hosted in the Microsoft Azure cloud. All the application components and content take advantage of the speed, scalability and security that Microsoft Azure cloud provides.
Q. Can VisualSP be deployed in GCC and GCC High environments?
A. Yes. We already have customers who are using VisualSP in GCC and GCC High environments to support, train and inform their users contextually.
Q. How does the pricing work for large organizations?
A. For really large organizations (user population of more than 100,000 users), the price gets as low as $0.05/user/month. Pricing scales down as your user count scales up.
Q. How hard is it to deploy VisualSP?
A. Most of our customers are able to deploy VisualSP to their users within a couple of weeks (consists of deployment and content planning and the actual deployment to users).
Technically speaking: Check out the support article describing the deployment scenarios we support.
Q. Can I get a trial of VisualSP?
A. Our deployment process is so quick (usually within a couple of weeks) that our customers don’t usually need a trial. However, if you feel that you still need a trial, we can offer a 6 months paid trial.