Access Training Content Directly Within Microsoft Teams

I was part of the product testing when we were originally seeking a product for SharePoint tier 1 support at TD Ameritrade and thought at that time that it was a no brainer to go with VisualSP. I was very happy when management approved the purchase and even happier after seeing the results. Our calls for support were substantially decreased; prior to having VisualSP, I received 3-4 times as many questions and requests for help. And now, your product interface has improved, the content is so much richer than when we first came on board, the growth of this product is very impressive. I would highly recommend it to anyone looking to enhance their tier 1 support.

When I first joined NCBA, user adoption had been very low and the person that I replaced was too technical for the average end user to understand. As a result our end users did not understand the role of Office 365 in the organization. VisualSP has helped the organization by providing contextual help specific to the area that the end user is working in. The walkthroughs help our users navigate when they experience a new interface for the first time.

My favorite part about VisualSP is the context sensitivity of the application. It knows who a user is, where they are and what kind of access they have within the application to be able to deliver specific instruction to that user in the time that they need it. The flexibility to be able to customize the VisualSP interface to be able to deliver our own content is also a big win.

Our Office 365 journey has taken a couple of years and we knew the tools were out there, but our users appeared confused and adoption was suffering. Support tickets for how-to’s were at an all-time high and that is where VisualSP came in. VisualSP has given my team their time back to prioritize other projects and strengthen our organization.

What a fantastic idea and implementation. VisualSP system is a great assisted help solution for end users. Not only is help just a click away, but it’s in the context of what they are currently doing.

Modine is very happy with the VisualSP system. We have been able to set baseline knowledge in our organization for both business users and IT

VisualSP has really got this idea nailed and has taken the extraordinary library of video snippets and added them in-context.

What I’ve found in the last 8 years is that users want to know how to do their job. We use the VisualSP Help System and have added our own content. This has helped tremendously and reduced the phone calls, emails, and help desk tickets. I now provide training when requested and focus it on the things people need to do in the platform: Submit leave, upload meeting minutes, etc.

Your VisualSP Help System is in place and working great!

I’m such a big fan of the VisualSP Help System because it brings training to people when and where they need it. The advantage of VisualSP is that it delivers just the right amount of training to you – just when you need to learn something – which means you’re much more likely to retain it. Even if you don’t, the information is there for you in context the next time you do that task!