On-Demand, In-Context Training and Support for Your Enterprise Web Apps
Reduce support tickets and get in-context help and training materials to your employees instantly while they are on task. Provide contextual support related to your business needs within any of your custom enterprise web applications or SaaS apps such as Dynamics, Salesforce, SuccessFactors, Workday, ServiceNow, NetSuite and more
VisualSP helps organizations successfully support their users by providing Just-in-Time Learning® and help in the context of their work environment. Training or help content in bite-sized format is delivered when the users need it, on-demand and directly on top of your application’s interface. A quick and easy method to provide on-demand support and training.
Build your own custom help content
Start with your own documents, videos, or web pages and incorporate them as custom help items that are delivered within the context of your application’s interface.
Launch content on user visit or on-demand
The training and help content can be set to appear automatically to user on their screen or appear on-demand as they need it. That way, you can push information to employees when you need them to see it and they can also revisit content as needed.
Brandable with your company name and logo
Configure VisualSP with your own custom icons and application title to help with user adoption. Users are more likely to use an application if they can associate it with their organization.
Control who can see VisualSP
VisualSP can be configured so it’s only visible to users who need it. Make the help content available to select users and then change it around as needed.
Empower your employees
See how VisualSP helps organizations successfully support and train their end users by providing them Just-in-Time Learning® and help in the context of their work.
Guide your users and help them get up to speed quickly by building custom step-by-step walkthroughs of important functionality or new features. A walkthrough is a microlearning guide that appears as an overlay on the environment.
Give your users their very own on-demand personal coach who will guide them through important learning points like a GPS. Your users can go through your custom walkthroughs as many times as needed, or just occasionally as a refresher. Walkthrough tutorials are the most popular medium of providing guidance and training to end users.
Have a video come up directly on top of the user’s environment. These can be custom videos like a message from your CXO or short training videos. These videos can be hosted by you internally or you can link to external videos anywhere on the web. Videos are an ideal learning tool for users who like to learn and be informed by watching. The video window can be popped out easily so users can watch while they perform their tasks.
Provide on-demand information and help for elements on the page using inline help icons. Make the discovery process intuitive by providing visual clues for any element on the page. Unfrustrate your users with these interaction points that make it easier for them to access help and information as they need it directly on the page and at their moment-of-need.
Splash Screens or Pop-Ups
Your users may routinely ignore company email messages, absentmindedly deleting important announcements without even reading them. Ensure your users see important communications by using VisualSP to automatically load messages on top of your application as a pop-up that’s tracked when clicked by users. Increase the efficiency of your messaging for important, company-wide notifications. Human Resources, Communications, and Legal departments can leverage pop-up messaging to make sure important information is seen by users.
You can use the announcement bar to display a custom message at the top or bottom of any enterprise application so it cannot be missed by employees. This is a great way to announce a change or other important updates that would usually have been missed if sent through email.
Custom announcements can be shown at exactly the right time you need, for the exact duration that you need. Specify a time frame for announcements to be shown, and rest easy knowing that your announcements will be displayed without any additional work required.
Full Usage Analytics Reporting
Never be in the dark again wondering about what type of help your users are looking at. You get full usage reporting of exactly which applications your users are clicking on. Not only that, but you will see exactly what searches they are doing in the help system and a full report of which help items are being utilized and which are not.
How do I get more information?
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VisualSP for a Remote Workforce
Communicating with a suddenly remote workforce is hard. We can help during this difficult time. Send Announcements and Tips to remote workers in real-time within the tools they’re already using.