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VisualSP - In-context Training and Support for Web Based Platforms

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Training and Support for Any Enterprise App Your Company Uses

Contextual content delivery for your browser-based custom web applications and enterprise SaaS applications such as Dynamics 365, ServiceNow and more.

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What is VisualSP for Any Enterprise App?

VisualSP helps you support your employees by providing on-page tips and guidance for all of your web-based enterprise apps. This includes widely-used SaaS applications as well as your own in-house company web apps.

Your IT or training team can build out custom help content that can be viewed while users are viewing any page. Whether they’re unsure how to set up a new client in Dynamics, create a new ticket in ServiceNow or are struggling to use your in-house vacation booking form, VisualSP provides your users helpful advice at their moment of need.

Benefits

Built for You to easily support your employees

VisualSP provides tips and advice at the moment of need for any web-based enterprise app:

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Build your own custom help content including documents, videos, walkthroughs, or web pages

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Launch content on user visit or on-demand

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Brand the app with your company name and logo

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Boost user adoption of all web-based apps you use

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Provide content to resolve common user questions and issues

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Boost ROI of all technology investments

Learn about our Premium Launch Assistance Service for VisualSP on any app.

Features

VisualSP allows you to provide training and support for any web-based enterprise application – both SaaS platforms and your own custom software

In-Context Learning within the Web Browser

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Whenever employees need help in a web-based enterprise app, they simply click on the VisualSP tab, view the help item, and continue with the task at hand. This means:

  • They save time looking for information
  • Access accurate, ‘official’ guidance
  • Employees save time

Download whitepaper: What is in-context microlearning?

Interactive Walkthroughs

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Guide your users and help them get up to speed quickly by building custom step-by-step walkthroughs of important functionality or new features:

  • Read content as many times as needed
  • Popular way of providing and consuming guidance
  • Never again forget how to complete common tasks

Download whitepaper: Interactive guidance with walkthroughs

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Message from CEO

Pop-Up Videos

Have a video come up directly on top of your custom apps or any SaaS platform:

  • Create your own internal videos or link to trusted content anywhere online
  • Custom videos such as a message from your CXO
  • Ideal way to train visual learners

Inline Help

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Inline help is the provision of visual icons and clues which allow people to understand elements on a page more naturally:

  • Create guidance for any page element
  • Base content on user feedback
  • Cut distraction by eliminating the need to move onto a different page
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Splash Screens or Pop-Ups

Employees often ignore company-wide email communications or delete important announcements without reading them. VisualSP lets you automatically load messages on top of their application as a pop-up. This means:

  • Company wide notifications are more likely to be consumed
  • Human Resources, Communications, and Legal departments can leverage pop-up messaging to make sure important information is seen by users

Announcement Banners

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VisualSP’s announcement bar displays a custom message at the top or bottom of any application so it is not missed. You get:

  • A powerful method of announcing important updates that could be missed if sent by email
  • Announcements are shown at exactly the right time for the exact duration required
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Full Usage Analytics Reporting

Know which apps your users are struggling with and where they are asking for support. VisualSP offers:

  • Full usage reporting of exactly which pages they ask for help on
  • What search terms are entered into the help system
  • Full report of which help items are being utilized

How do I get more information?

Please fill out this form below to contact us and we’ll get back to you ASAP with the next steps.

What our friends say

I was part of the product testing when we were originally seeking a product for SharePoint tier 1 support at TD Ameritrade and thought at that time that it was a no brainer to go with VisualSP. I was very happy when management approved the purchase and even happier after seeing the results. Our calls for support were substantially decreased; prior to having VisualSP, I received 3-4 times as many questions and requests for help. And now, your product interface has improved, the content is so much richer than when we first came on board, the growth of this product is very impressive. I would highly recommend it to anyone looking to enhance their tier 1 support.
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Malinda Powell
SharePoint Senior Systems Analyst / TD Ameritrade
When I first joined NCBA, user adoption had been very low and the person that I replaced was too technical for the average end user to understand. As a result our end users did not understand the role of Office 365 in the organization. VisualSP has helped the organization by providing contextual help specific to the area that the end user is working in. The walkthroughs help our users navigate when they experience a new interface for the first time.
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Jessica Garcia Moreno
Director SharePoint Administration / NCBA
My favorite part about VisualSP is the context sensitivity of the application. It knows who a user is, where they are and what kind of access they have within the application to be able to deliver specific instruction to that user in the time that they need it. The flexibility to be able to customize the VisualSP interface to be able to deliver our own content is also a big win.
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Lynley Hipps
SharePoint Support Manager / TSYS
Our Office 365 journey has taken a couple of years and we knew the tools were out there, but our users appeared confused and adoption was suffering. Support tickets for how-to’s were at an all-time high and that is where VisualSP came in. VisualSP has given my team their time back to prioritize other projects and strengthen our organization.
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Chris Reynolds
Head of System Devleopment and Application Serverless Systems / Arden & Gem
What a fantastic idea and implementation. VisualSP system is a great assisted help solution for end users. Not only is help just a click away, but it’s in the context of what they are currently doing.
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Andrew Connell
MVP / Critical Path Training
Modine is very happy with the VisualSP system. We have been able to set baseline knowledge in our organization for both business users and IT
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David Webster
Modine Manufacturing
VisualSP has really got this idea nailed and has taken the extraordinary library of video snippets and added them in-context.
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Dan Holme
Director of SharePoint / Microsoft
What I’ve found in the last 8 years is that users want to know how to do their job. We use the VisualSP Help System and have added our own content. This has helped tremendously and reduced the phone calls, emails, and help desk tickets. I now provide training when requested and focus it on the things people need to do in the platform: Submit leave, upload meeting minutes, etc.
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R. Witcher
Content Manager / West Georgia Technical College
Your VisualSP Help System is in place and working great!
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Bruce Rawles
Web & Intranet Support, / University of Colorado Denver
I’m such a big fan of the VisualSP Help System because it brings training to people when and where they need it. The advantage of VisualSP is that it delivers just the right amount of training to you – just when you need to learn something – which means you’re much more likely to retain it. Even if you don’t, the information is there for you in context the next time you do that task!
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Susan Hanley
Microsoft MVP, Founder / Susan Hanley, LLC

Companies that use our products

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Fidelity Investments - A VisualSP System Customer
Raytheon - A VisualSP System Customer
Visa - A VisualSP Help System Customer
Lockheed Martin - A VisualSP System Customer
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