Training and Support for Any Enterprise App Your Company Uses
Contextual content delivery for any browser-based custom company app or SaaS tool including Dynamics, Salesforce, SuccessFactors, Workday, ServiceNow, NetSuite and more.
What is VisualSP for Any Enterprise App?
VisualSP helps you support your employees by providing on-page tips and guidance for any web-based enterprise app. This includes widely-used SaaS applications as well as your own in-house company apps.
Your IT or training team can build out custom help content that can be viewed while users are viewing any page. Whether they’re unsure how to set up a new client in Salesforce, create reports in Workday or are struggling to use your in-house vacation booking form, VisualSP provides helpful advice at their moment of need.
Benefits
Built for You to easily support your employees
VisualSP provides tips and advice at the moment of need for any web-based enterprise app:
Build your own custom help content including documents, videos, walkthroughs, or web pages
Launch content on user visit or on-demand
Brand the app with your company name and logo
Boost user adoption of all web-based apps you use
Provide content to resolve common user questions and issues
Boost ROI of all technology investments
Learn about our Premium Launch Assistance Service for VisualSP on any app.
Features
VisualSP allows you to provide training and support for any web-based enterprise application – both SaaS platforms and your own custom software
In-Context Learning within the Web Browser
Whenever employees need help in a web-based enterprise app, they simply click on the VisualSP tab, view the help item, and continue with the task at hand. This means:
- They save time looking for information
- Access accurate, ‘official’ guidance
- Employees save time
Download whitepaper: What is in-context microlearning?
Interactive Walkthroughs
Guide your users and help them get up to speed quickly by building custom step-by-step walkthroughs of important functionality or new features:
- Read content as many times as needed
- Popular way of providing and consuming guidance
- Never again forget how to complete common tasks
Download whitepaper: Interactive guidance with walkthroughs
Pop-Up Videos
Have a video come up directly on top of your custom apps or any SaaS platform:
- Create your own internal videos or link to trusted content anywhere online
- Custom videos such as a message from your CXO
- Ideal way to train visual learners
Inline Help
Inline help is the provision of visual icons and clues which allow people to understand elements on a page more naturally:
- Create guidance for any page element
- Base content on user feedback
- Cut distraction by eliminating the need to move onto a different page
Splash Screens or Pop-Ups
Employees often ignore company-wide email communications or delete important announcements without reading them. VisualSP lets you automatically load messages on top of their application as a pop-up. This means:
- Company wide notifications are more likely to be consumed
- Human Resources, Communications, and Legal departments can leverage pop-up messaging to make sure important information is seen by users
Announcement Banners
VisualSP’s announcement bar displays a custom message at the top or bottom of any application so it is not missed. You get:
- A powerful method of announcing important updates that could be missed if sent by email
- Announcements are shown at exactly the right time for the exact duration required
Full Usage Analytics Reporting
Know which apps your users are struggling with and where they are asking for support. VisualSP offers:
- Full usage reporting of exactly which pages they ask for help on
- What search terms are entered into the help system
- Full report of which help items are being utilized
How do I get more information?
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