Technical Product Support Manager (Remote)

VisualSP is looking for a Support Manager to join our growing team! VisualSP is a leader in the Microsoft community, known for our ability to strengthen user adoption across organizations through our contextual training platform and superior support services.  

We are looking for a support manager to help us delight our customers! 

This position is best suited for a technical support person with 5 to 10 years of experience in the tech industry. 

Location

Anywhere within the world. This role is completely remote.

Hours

9am to 5pm Eastern United States time zone

Technical experience required in the following platforms:

  • M365 Tenant Admin
  • Dynamics 365
  • SharePoint On-Prem
  • SharePoint Online
  • Teams
  • Active Directory
  • InTune
  • DevOps
  • SQL

 

Optional preferred experience:

  • WordPress
  • HubSpot
  • Salesforce

 

Skills required:

  • Basic troubleshooting
  • Technically curious
  • No-code development
  • Basic web development (HTML, CSS, JSON, browser dev tools)
  • Customer service (able to interact positively with customers)
  • Break / fix testing
  • Familiarity with Quality Assurance and SDLC
  • Regression testing (manual for now, interest in automation)
  • Process improvement
  • Group Policy
  • PowerShell

 

Compensation & Perks

  • Total annual compensation: $45,000 to $50,000 (dependent on your experience and skill level).
  • 14 days paid vacation per year.
  • Up to $700 annually to spend on fitness clubs or similar. 
  • Up to $1,000 annually to spend on work related technology gadgets.
  • Up to $800 annually to spend on third party education materials
  • 401K and health benefits are not offered with this position.

 

Further Details about VisualSP

VisualSP embodies a strong startup type of culture. We are a customer-obsessed company and innovate on behalf of our customers.

We at VisualSP believe in adding value to our customers at every touch point no matter through what channel: online, text, social platform... whatever it takes! You need to be a self-motivated intrapreneur, a go-getter and Very responsive and attentive to customers needs to succeed in this role. Doing whatever needs to be done for the success of the customer!

There is tremendous growth opportunity in this role since we are looking for this person to become one of the future leaders in our company.

Application