Microsoft Adoption Visibility
Visibility Into Friction & Usage — See Where Work Gets Stuck in Microsoft Apps
Across Microsoft 365, SharePoint, Dynamics 365, and Copilot, see exactly where users get stuck or abandon tasks — and optimize enablement with evidence, not guesses. Built for the IT and application owners accountable for adoption.
Out with the Old
The Problem in Context
Adoption problems don’t persist because nobody cares. They persist because nobody can see them — no clarity on where teams get stuck, where tickets and errors originate, or where deals stall. Adoption gets measured in licenses and logins, not in the workflows where value actually happens.
VisualSP makes the friction visible — usage and guidance analytics inside the Microsoft experience show where users struggle, so enablement targets the real problem.
In with the New
What This Use Case Enables
An evidence loop for adoption: see where users hesitate, divert, or abandon tasks inside Microsoft workflows; target guidance at those exact points; and measure whether behavior actually changes.
Measure adoption in workflows, not in logins.
Clear visibility into where users struggle, where tickets and errors originate, and where workflows stall.
Enablement prioritized by evidence instead of anecdote.
Adoption measured in workflows — proof of what improved, not just who logged in.
How it works
From Insight to Enablement
Observe
Surface friction points — task abandonment, divergence, repeated steps — across Microsoft apps.
Guide
Target in-the-flow guidance at the screens and steps where friction concentrates.
Measure
Confirm what improved, and feed the evidence back into the next iteration.
Stop Guessing. See the Friction.
If adoption isn’t measured in workflows, you’re optimizing blind — put evidence behind every enablement decision.
