Automate End User Training & Support for Microsoft Office 365 & SharePoint
Ensure that your users always have the answers they need wherever they are!
Benefits
Built for You to easily support your employees
VisualSP un-frustrates end users by providing them the answers and information they need at the moment of their need to help them do their job.
Reduce support tickets and get help to your users instantly while they are on task.
Focus user training with in-context help specific to the functionality within the application or site.
Strengthen retention by utilizing multiple media formats, such as interactive guides, videos, screenshots, documentation, and illustrations.
Communicate your company messages by adding your own custom items addressing compliance, policies and other important messages.
Increase productivity and achieve a greater ROI from your SharePoint and Microsoft 365 investment.
Speed up the on-boarding process with our Just-in-Time Learning® content provided within the workflow.
Features
VisualSP is a full-featured training and support system
In-Context Learning within the Web Browser
Training and help in the context of where your users are working. The VisualSP tab follows you around wherever you go. Whenever you need help, all you do is click on the VisualSP tab, view the help item, and continue with the task at hand – no figuring out where to look, what to call the thing you’re working on, how to spell it, which version the help article matches, or any other frustrations of searching for help. Relevant help is always available in-context and on-demand.
Content libraries available from us through content packs you can snap in or create your own content and snap it in the system.
Interactive Walkthroughs
A walkthrough is a microlearning guide that appears as an overlay on top of the environment. Give your users their very own on-demand personal coach who will guide them through important learning points like a GPS.
Pre-built walkthroughs of important functionality and features are supplied and maintained by VisualSP. Completely customizable so you can edit existing walkthroughs and create your own as well. Help your users get up to speed quickly by building custom step-by-step walkthroughs.
Pop-Up Videos
Videos are an ideal learning tool for users who like to learn and be informed by watching. Have a video pop-up directly on top of the user’s own environment. The video window can be popped out easily so users can watch while they perform their tasks.
We have lots of training videos already hooked up within the system. These can also be custom videos like a message from your CXO or short training videos explaining your business process.
The videos can be hosted by you internally or you can link to external videos anywhere on the web.
Inline Help
Isn’t it frustrating when you come across a difficult concept and don’t know what it means? Your users feel the same way.
Provide on-demand information and help for elements on your pages by placing inline help icons quickly and easily wherever you want. Make the discovery process intuitive, like the rest of the web, by providing visual clues for any element on your page. Un-frustrate your users with these interaction points that make it easier for them to access help and information as they need it directly on the page and at their moment-of-need.
Alerts and Notifications
Your users may routinely ignore company email messages, absentmindedly deleting important announcements without even reading them.
Ensure your users see important communications by using VisualSP to automatically load messages on top of their application as a pop-up splash screen that’s tracked when clicked. Increase the efficiency of your messaging for important, company-wide notifications. Human Resources, Communications, and Legal departments can leverage pop-up messaging to make sure important information is seen by users.
Announcement Banners
You can use the announcement bar to display a custom message at the top or bottom of any Microsoft 365 application. This is a great way to announce a change or other important updates that would usually have been missed by employees if sent through email.
Custom announcements can be shown at exactly the right time you need, for the exact duration that you need. Specify a time frame for announcements to be shown, and rest easy knowing that your announcements will be displayed without any additional work required.
Full Usage Analytics Reporting
Never be in the dark again wondering about what type of help your users are looking at. You get full usage reporting of exactly which applications your users are clicking on. Not only that, but you will see exactly what searches they are doing in the help system and a full report of which help items are being utilized and which are not.
Deliver training and help that your users need
See how VisualSP helps organizations successfully support and train Microsoft 365, Teams and SharePoint (online and on-prem) users by providing them Just-in-Time Learning® and help in the context of their work.
Frequently Asked Questions
Q. What exactly is VisualSP?
A. VisualSP System is a plug n play training and support system for your end users. It provides contextual help and information to users at their moment-of-need, within their own environment and according to their specific permissions. The application and built-in content is delivered directly from our Microsoft Azure cloud.
Q. Is the system customizable?
A. Yes! All branding and content that you see in the system is customizable. Even the text and icon on the VisualSP tab itself is customizable and the tab can be placed wherever you want on the screen for your users.
Q. Can I see the system in action?
A. Absolutely! We have compiled a video gallery comprising of many use cases of VisualSP. Check it out.
Q. Does it support modern interfaces of SharePoint Online?
A. Absolutely! Our system detects and supports the modern interfaces of SharePoint as well as classic interfaces so users can get help according to the interface being used.
Q. Does this work on SharePoint On-Premises?
A. Yes. The same exact system can be used on SharePoint On-Premises.
Q. Can we get VisualSP for a subset of users instead of our entire user base?
A. Yes you can. You can deploy VisualSP to a limited number of users in your team / company to start with and expand as needed.
Q. What content is provided when I purchase VisualSP?
A. We have various content packs to choose from. When you pick a content pack, we simply turn it On from our side and you’ll see the content appear immediately within your VisualSP subscription.
Q. Can we get custom videos, walkthroughs or other type of content produced to plug into the system?
A. Yes. We can produce custom help items for our customers as needed and plug it directly into the VisualSP system.
Q. Microsoft is always making constant changes to Microsoft Office 365. How are you able to keep the content updated and current?
A. It is very true that Microsoft 365 is updated frequently. We keep the educational content coming from Microsoft as well as our own content curated and configured properly on a bi-weekly basis to ensure that we provide the proper guidance to the users of the system.
Q. If we choose to deploy Microsoft learning pathways content, do we need to install learning pathways SharePoint site as well?
A. No. With VisualSP, there is no need for you to install and maintain the learning pathways SharePoint communication site. All the content from learning pathways is automatically delivered to your users within VisualSP and we keep it all updated regularly so you don’t have to worry about maintaining it yourself.
Q. Which Microsoft Office 365 applications do you have content for?
A. Most of them. Here is the complete list: Microsoft 365 Overview, Teams, OneDrive, SharePoint Online, Outlook, Excel, Word, PowerPoint, Forms, Planner, Sway, and Yammer.
Q. How easy is it to disable content I don't want my users to see?
A. Very easy. As a VisualSP subscription admin, you would just select all the content you don’t want your users to see and click unpublish. Your users will stop seeing that content immediately.
Q. How hard is it to deploy VisualSP?
A. Most of our customers are able to deploy VisualSP within a couple of hours.
Technically speaking: Check out the support article describing the deployment scenarios we support.
Companies that use our products
Why the NHS chose VisualSP
“We needed (a learning solution) that provided real impact at the point of use. Now the answer was clear. From day one, I can say ‘here is the information you need.’ For me, it’s taking a barrier away and making people feel empowered.
It saves so much time. For us, that was a major win.”
Chris Reynolds
Head of Innovation and Product Development
NHS Arden & GEM
Hear what others have to say!
