Microsoft 365 & SharePoint Training and Support for your Users
Contextual in-app training for employees directly on top of Microsoft 365 and SharePoint applications.
What is VisualSP for Microsoft 365 and SharePoint?
VisualSP delivers hundreds of constantly updated on-page guided walkthroughs, tips, videos and articles in your user’s own web environment. This contextual help continuously supports your employees to get the most out of Microsoft 365 and SharePoint while reducing your support burden.
Whether users are confused about how to set SharePoint document permissions, how to search for a task in Planner or want to share a Word Online document with colleagues, VisualSP provides training and help at the moment of their need.
We call it ‘contextual microlearning’ – find out what this means.
Benefits
Built for You to easily support your employees
VisualSP un-frustrates Microsoft 365 and SharePoint users by providing them the answers and information they want at the moment of need:
Reduce support tickets and get help to your users instantly while they are on task
Focus user training with in-context help specific to the functionality of Microsoft 365 and SharePoint
Strengthen IT training retention
Communicate your company messages by adding custom items addressing compliance, policies and other important messages
Increase productivity and achieve a greater ROI from SharePoint and Microsoft 365
Speed up the on-boarding process with our Just-in-Time Learning® content
Learn about our Premium Launch Assistance Service for VisualSP on Microsoft 365 and SharePoint.
Features
VisualSP is a full-featured training and support system for Microsoft 365 and SharePoint
In-Context Learning within the Web Browser
Whenever your employees need help in SharePoint or Microsoft 365, they simply click on the VisualSP tab, view the help item, and continue with the task at hand. This means they avoid:
- Figuring out where to look
- What to call the thing they’re working on and how to spell it
- Which version the help article matches
Download whitepaper: What is in-context microlearning?
Interactive Walkthroughs
A walkthrough is a microlearning guide that appears as an overlay. Give your users their very own on-demand personal coach who will guide them through important learning points. You get:
- Pre-built walkthroughs supplied and maintained by VisualSP
- Completely customizable so you can edit existing walkthroughs
- Build your own step-by-step walkthroughs
Download whitepaper: Interactive guidance with walkthroughs
Pop-Up Videos
Videos are an ideal learning tool for users who like to learn by watching. The video window can be popped out easily so users can watch while they perform their tasks. You get:
- Countless training videos already hooked up within the system
- Custom videos such as a message from your CXO
- Videos can be hosted by you internally or externally anywhere on the web
Inline Help
Provide on-demand information and help for elements on your pages by placing inline help icons quickly and easily wherever you want. Help to:
- Make the discovery process intuitive by providing visual clues for any page element
- Un-frustrate your users with interaction points that make it easier to access help
- Deliver support at the moment of need
Alerts and Notifications
Your users may ignore company email messages, absentmindedly deleting important announcements. VisualSP enables you to automatically load messages on top of their application as a pop-up that is tracked when clicked. This helps:
- Increase the efficiency of your messaging for important, company-wide notifications
- Human Resources, Communications, and Legal departments can leverage pop-up messaging to make sure important information is seen
Announcement Banners
VisualSP’s announcement bar displays a custom message at the top or bottom of any Microsoft 365 application. You get:
- A great way to announce important updates that would usually be missed if sent by email
- Custom announcements can be shown at exactly the right time you need, for the exact duration required
- Rest easy knowing that your announcements will be displayed
Full Usage Analytics Reporting
Never be in the dark wondering about what type of help your users are looking at. VisualSP offers:
- Full usage reporting of exactly which applications your users are clicking on
- See what searches they are making in the help system
- Full report of which help items are being utilized and which are not
Deliver training and help that your users need
See how VisualSP helps organizations successfully support and train Microsoft 365, Teams and SharePoint (online and on-prem) users by providing them Just-in-Time Learning® and help in the context of their work.
Frequently Asked Questions
Q. What exactly is VisualSP?
A. VisualSP System is a plug n play training and support system for your end users. It provides contextual help and information to users at their moment-of-need, within their own environment and according to their specific permissions. The application and built-in content is delivered directly from our Microsoft Azure cloud.
Q. Is the system customizable?
A. Yes! All branding and content that you see in the system is customizable. Even the text and icon on the VisualSP tab itself is customizable and the tab can be placed wherever you want on the screen for your users.
Q. Can I see the system in action?
A. Absolutely! We have compiled a video gallery comprising of many use cases of VisualSP. Check it out.
Q. Does it support modern interfaces of SharePoint Online?
A. Absolutely! Our system detects and supports the modern interfaces of SharePoint as well as classic interfaces so users can get help according to the interface being used.
Q. Does this work on SharePoint On-Premises?
A. Yes. The same exact system can be used on SharePoint On-Premises.
Q. Can we get VisualSP for a subset of users instead of our entire user base?
A. Yes you can. You can deploy VisualSP to a limited number of users in your team / company to start with and expand as needed.
Q. What content is provided when I purchase VisualSP?
A. We have various content packs to choose from. When you pick a content pack, we simply turn it On from our side and you’ll see the content appear immediately within your VisualSP subscription.
Q. Can we get custom videos, walkthroughs or other type of content produced to plug into the system?
A. Yes. We can produce custom help items for our customers as needed and plug it directly into the VisualSP system.
Q. Microsoft is always making constant changes to Microsoft 365. How are you able to keep the content updated and current?
A. It is very true that Microsoft 365 is updated frequently. We keep the educational content coming from Microsoft as well as our own content curated and configured properly on a bi-weekly basis to ensure that we provide the proper guidance to the users of the system.
Q. If we choose to deploy Microsoft learning pathways content, do we need to install learning pathways SharePoint site as well?
A. No. With VisualSP, there is no need for you to install and maintain the learning pathways SharePoint communication site. All the content from learning pathways is automatically delivered to your users within VisualSP and we keep it all updated regularly so you don’t have to worry about maintaining it yourself.
Q. Which Microsoft 365 applications do you have content for?
A. Most of them. Here is the complete list: Microsoft 365 Overview, Teams, OneDrive, SharePoint Online, Outlook, Excel, Word, PowerPoint, Forms, Planner, Sway, and Yammer.
Q. How easy is it to disable content I don't want my users to see?
A. Very easy. As a VisualSP subscription admin, you would just select all the content you don’t want your users to see and click unpublish. Your users will stop seeing that content immediately.
Q. How hard is it to deploy VisualSP?
A. Most of our customers are able to deploy VisualSP within a couple of hours.
Technically speaking: Check out the support article describing the deployment scenarios we support.
Q. Do you also support Microsoft Teams?
A. Absolutely! The web version of Teams is supported along with all other web based Microsoft 365 applications. For the desktop and mobile version of Teams, we support it through our VisualSP Teams app.
Companies that use our products
Why the NHS chose VisualSP
“We needed (a learning solution) that provided real impact at the point of use. Now the answer was clear. From day one, I can say ‘here is the information you need.’ For me, it’s taking a barrier away and making people feel empowered.
It saves so much time. For us, that was a major win.”
Chris Reynolds
Head of Innovation and Product Development
NHS Arden & GEM
Hear what others have to say!
