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VisualSP - In-context Training and Support for Web Based Platforms

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Office 365 & SharePoint Training and Support at the Moment of Need

Ensure that your employees get the answers they need in any Microsoft enterprise cloud app

Register for Our Live Demo

What is VisualSP for Office 365 and SharePoint?

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VisualSP provides on-page guidance walkthroughs, tips, videos and articles that help your employees get the most out of Office 365 and SharePoint while reducing your support burden.

Whether users are confused about how to set a task in Planner, want to share a Word Online document or cannot remember how to set permissions in SharePoint, VisualSP provides training at the moment of their need.

We call it ‘contextual microlearning’ – find out what this means.

Benefits

Built for You to easily support your employees

VisualSP un-frustrates Office 365 and SharePoint users by providing them the answers and information they want at the moment of need:

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Reduce support tickets and get help to your users instantly while they are on task

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Focus user training with in-context help specific to the functionality of Office 365 and SharePoint.

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Strengthen IT training retention

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Communicate your company messages by adding custom items addressing compliance, policies and other important messages.

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Increase productivity and achieve a greater ROI from SharePoint and Microsoft 365

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Speed up the on-boarding process with our Just-in-Time Learning® content

Learn about our Premium Launch Assistance Service for VisualSP on Office 365 and SharePoint.

Features

VisualSP is a full-featured training and support system for Office 365 and SharePoint

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In-Context Learning within the Web Browser

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Whenever your employees need help in SharePoint or Office 365, they simply click on the VisualSP tab, view the help item, and continue with the task at hand. This means they avoid:

  • Figuring out where to look
  • What to call the thing they’re working on and how to spell it
  • Which version the help article matches

Download whitepaper: What is in-context microlearning?

Interactive Walkthroughs

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A walkthrough is a microlearning guide that appears as an overlay. Give your users their very own on-demand personal coach who will guide them through important learning points. You get:

  • Pre-built walkthroughs supplied and maintained by VisualSP
  • Completely customizable so you can edit existing walkthroughs
  • Build your own step-by-step walkthroughs

Download whitepaper: Interactive guidance with walkthroughs

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Message from CEO

Pop-Up Videos

Videos are an ideal learning tool for users who like to learn by watching. The video window can be popped out easily so users can watch while they perform their tasks. You get:

  • Countless training videos already hooked up within the system
  • Custom videos such as a message from your CXO
  • Videos can be hosted by you internally or externally anywhere on the web

Inline Help

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Provide on-demand information and help for elements on your pages by placing inline help icons quickly and easily wherever you want. Help to:

  • Make the discovery process intuitive by providing visual clues for any page element
  • Un-frustrate your users with interaction points that make it easier to access help
  • Deliver support at the moment of need
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Alerts and Notifications 

Your users may ignore company email messages, absentmindedly deleting important announcements. VisualSP enables you to automatically load messages on top of their application as a pop-up that is tracked when clicked. This helps:

  • Increase the efficiency of your messaging for important, company-wide notifications
  • Human Resources, Communications, and Legal departments can leverage pop-up messaging to make sure important information is seen

Announcement Banners

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VisualSP’s announcement bar displays a custom message at the top or bottom of any Microsoft 365 application. You get:

  • A great way to announce important updates that would usually be missed if sent by email
  • Custom announcements can be shown at exactly the right time you need, for the exact duration required
  • Rest easy knowing that your announcements will be displayed
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Full Usage Analytics Reporting

Never be in the dark wondering about what type of help your users are looking at. VisualSP offers:

  • Full usage reporting of exactly which applications your users are clicking on
  • See what searches they are making in the help system
  • Full report of which help items are being utilized and which are not

Deliver training and help that your users need

See how VisualSP helps organizations successfully support and train Microsoft 365, Teams and SharePoint (online and on-prem) users by providing them Just-in-Time Learning® and help in the context of their work.

See It In Action

Frequently Asked Questions

Q. What exactly is VisualSP?

A. VisualSP System is a plug n play training and support system for your end users. It provides contextual help and information to users at their moment-of-need, within their own environment and according to their specific permissions. The application and built-in content is delivered directly from our Microsoft Azure cloud.

Q. Is the system customizable?

A. Yes! All branding and content that you see in the system is customizable. Even the text and icon on the VisualSP tab itself is customizable and the tab can be placed wherever you want on the screen for your users. 

Q. Can I see the system in action?

A. Absolutely! We have compiled a video gallery comprising of many use cases of VisualSP. Check it out.

Q. Does it support modern interfaces of SharePoint Online?

A. Absolutely! Our system detects and supports the modern interfaces of SharePoint as well as classic interfaces so users can get help according to the interface being used.

Q. Does this work on SharePoint On-Premises?

A. Yes. The same exact system can be used on SharePoint On-Premises.

Q. Can we get VisualSP for a subset of users instead of our entire user base?

A. Yes you can. You can deploy VisualSP to a limited number of users in your team / company to start with and expand as needed.

Q. What content is provided when I purchase VisualSP?

A. We have various content packs to choose from. When you pick a content pack, we simply turn it On from our side and you’ll see the content appear immediately within your VisualSP subscription.

Q. Can we get custom videos, walkthroughs or other type of content produced to plug into the system?

A. Yes. We can produce custom help items for our customers as needed and plug it directly into the VisualSP system.

Q. Microsoft is always making constant changes to Microsoft Office 365. How are you able to keep the content updated and current?

A. It is very true that Microsoft 365 is updated frequently. We keep the educational content coming from Microsoft as well as our own content curated and configured properly on a bi-weekly basis to ensure that we provide the proper guidance to the users of the system.

Q. If we choose to deploy Microsoft learning pathways content, do we need to install learning pathways SharePoint site as well?

A. No. With VisualSP, there is no need for you to install and maintain the learning pathways SharePoint communication site. All the content from learning pathways is automatically delivered to your users within VisualSP and we keep it all updated regularly so you don’t have to worry about maintaining it yourself.

Q. Which Microsoft Office 365 applications do you have content for?

A. Most of them. Here is the complete list: Microsoft 365 Overview, Teams, OneDrive, SharePoint Online, Outlook, Excel, Word, PowerPoint, Forms, Planner, Sway, and Yammer.

Q. How easy is it to disable content I don't want my users to see?

A. Very easy. As a VisualSP subscription admin, you would just select all the content you don’t want your users to see and click unpublish. Your users will stop seeing that content immediately.

Q. How hard is it to deploy VisualSP?

A. Most of our customers are able to deploy VisualSP within a couple of hours.

Technically speaking: Check out the support article describing the deployment scenarios we support.

Companies that use our products

Why the NHS chose VisualSP

“We needed (a learning solution) that provided real impact at the point of use. Now the answer was clear. From day one, I can say ‘here is the information you need.’ For me, it’s taking a barrier away and making people feel empowered.

It saves so much time. For us, that was a major win.”

Chris Reynolds
Head of Innovation and Product Development
NHS Arden & GEM

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Fidelity Investments - A VisualSP System Customer
Raytheon - A VisualSP System Customer
Visa - A VisualSP Help System Customer
Lockheed Martin - A VisualSP System Customer
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Hear what others have to say!

I was part of the product testing when we were originally seeking a product for SharePoint tier 1 support at TD Ameritrade and thought at that time that it was a no brainer to go with VisualSP. I was very happy when management approved the purchase and even happier after seeing the results. Our calls for support were substantially decreased; prior to having VisualSP, I received 3-4 times as many questions and requests for help. And now, your product interface has improved, the content is so much richer than when we first came on board, the growth of this product is very impressive. I would highly recommend it to anyone looking to enhance their tier 1 support.
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Malinda Powell
SharePoint Senior Systems Analyst / TD Ameritrade
When I first joined NCBA, user adoption had been very low and the person that I replaced was too technical for the average end user to understand. As a result our end users did not understand the role of Office 365 in the organization. VisualSP has helped the organization by providing contextual help specific to the area that the end user is working in. The walkthroughs help our users navigate when they experience a new interface for the first time.
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Jessica Garcia Moreno
Director SharePoint Administration / NCBA
My favorite part about VisualSP is the context sensitivity of the application. It knows who a user is, where they are and what kind of access they have within the application to be able to deliver specific instruction to that user in the time that they need it. The flexibility to be able to customize the VisualSP interface to be able to deliver our own content is also a big win.
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Lynley Hipps
SharePoint Support Manager / TSYS
Our Office 365 journey has taken a couple of years and we knew the tools were out there, but our users appeared confused and adoption was suffering. Support tickets for how-to’s were at an all-time high and that is where VisualSP came in. VisualSP has given my team their time back to prioritize other projects and strengthen our organization.
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Chris Reynolds
Head of System Devleopment and Application Serverless Systems / Arden & Gem
What a fantastic idea and implementation. VisualSP system is a great assisted help solution for end users. Not only is help just a click away, but it’s in the context of what they are currently doing.
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Andrew Connell
MVP / Critical Path Training
Modine is very happy with the VisualSP system. We have been able to set baseline knowledge in our organization for both business users and IT
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David Webster
Modine Manufacturing
VisualSP has really got this idea nailed and has taken the extraordinary library of video snippets and added them in-context.
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Dan Holme
Director of SharePoint / Microsoft
What I’ve found in the last 8 years is that users want to know how to do their job. We use the VisualSP Help System and have added our own content. This has helped tremendously and reduced the phone calls, emails, and help desk tickets. I now provide training when requested and focus it on the things people need to do in the platform: Submit leave, upload meeting minutes, etc.
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R. Witcher
Content Manager / West Georgia Technical College
Your VisualSP Help System is in place and working great!
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Bruce Rawles
Web & Intranet Support, / University of Colorado Denver
I’m such a big fan of the VisualSP Help System because it brings training to people when and where they need it. The advantage of VisualSP is that it delivers just the right amount of training to you – just when you need to learn something – which means you’re much more likely to retain it. Even if you don’t, the information is there for you in context the next time you do that task!
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Susan Hanley
Microsoft MVP, Founder / Susan Hanley, LLC

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