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Benefits of providing guidance and help in-context – Simple and Straightforward
VisualSP solutions help organizations successfully support SharePoint and Office 365 users by providing them Just-in-Time Learning and help in the context of their work. Performance support (help at the moment-of-need) is delivered when the users need it, on-demand directly through the native product’s interface.
What makes us special from other walkthrough and help systems is that our product ships with hundreds of pre-built help and training content produced and curated by SharePoint and Office 365 experts in the industry. Our content authors understand the value of in-context training to support users and understand the best ways to describe that material. All the supplied content is customizable by our customers to tweak it to your needs.
- Hundreds of training tutorials from Microsoft experts and sources
- Multiple media formats such as interactive guides, videos, screenshots, documentation, and illustrations for stronger retention
- In-Context help filtered specifically to the functionality within the application or site provides more focused training
- Customizable with ability to add your own content addressing compliance, workflows and other collaboration training objectives
- Reduce support tickets and get help to your users instantly while they are on task
- Increase productivity and a greater ROI from your SharePoint and Office 365 investment
- Just-in-Time Learning through content provided within the workflow helps to speed the onboarding process
- Empower users to quickly learn tasks and solve problems on their own
VisualSP System for SharePoint and Office 365 Screenshots
Take a look at what you get.
Context sensitive training and support
Contextual help and performance support through Video Tutorials, Walkthroughs, Documents and Screenshots directly within the interface.
Inline help icons
Deliver information to your users about elements on the page using inline help icons.
Walkthroughs of applications
Use our pre-built application walkthroughs or customize and create walkthroughs for your specific needs.
Supports multiple media formats
Our app supports various content formats including walkthroughs, videos, documents, images, web pages, and more. Content can be hosted and delivered from anywhere online.
Customize the content
Full customization options available to modify existing help items and create your own as needed.
Full analytics for application usage
System analytics reveal who is using the system and where the highest training needs are within the applications.VisualSP System for SharePoint and Office 365 in Action
Watch our brief video that explains how VisualSP is used and managed.Loading the player...
Live Demo
Experience the product hands-on within minutes.Click on the Visit Demo Site button to experience our VisualSP System running on a mock-up page depicting SharePoint Online. The experience is the same as it would be on an actual SharePoint site.
You will have the opportunity to experience our solution showcasing Inline Help Icons, Walkthroughs, Video Tutorials and Reference Tip Sheets. No software or plug-in installation required.
Notice About Mobile Device Support
VisualSP is supported on devices with a viewport of 640 pixels and larger. This will generally include Tablets but exclude cell phones.
VisualSP for SharePoint and Office 365 Package
Here's what you get as a customer.The Total Solution Includes:
- VisualSP System for SharePoint and Office 365
- Hundreds of end user video tutorials for in-work performance support based help
- Help documents and reference screenshots for in-context document and image based help
- Pre-designed walkthroughs providing step by step guidance of all Office 365 applications
Ongoing Educational Training, Help and Support
We are committed to sharing our collective experience and knowledge of helping organizations successfully adopt SharePoint and Office 365.Educational Guides and Resources
- Please visit our Collateral page for White Papers, Case Studies and Solutions guides
- On-Demand Webinars focus on developing successful training programs for user adoption, compliance, and policy adoption
- Our blog is frequently updated with the latest news, tips, best practices and guides that help improve SharePoint and Office 365 adoption
Help and Support
We want to make sure you are completely satisfied and confident with the VisualSP system for Office 365. Once you download it, if you have any questions regarding installation and usage, just contact us at: support@visualsp.com and we'll help get things sorted out. Also, visit our support site for the knowledge base of articles around VisualSP.
Subscriptions - VisualSP System for SharePoint and Office 365
- Training content for Outlook (Mail, Calendar, People, Tasks)Lots of training and help content on a variety of Outlook related topicsTraining content for Outlook (Mail, Calendar, People, Tasks)
- Training content for Office Online (Word, Excel, PowerPoint, OneNote)Lots of training and help content on a variety of Office Online related topicsTraining content for Office Online (Word, Excel, PowerPoint, OneNote)
- Productivity Pack - Training content on OneDrive, Teams, Forms, Yammer, Planner, etc.Help content for various Office 365 applicationsProductivity Pack - Training content on OneDrive, Teams, Forms, Yammer, Planner, etc.
- Training content on SharePointHundreds of training videos, tip sheets, and walkthroughs for SharePoint OnlineTraining content on SharePoint
- Ability to create your own training contentAdd, delete, and change the help content to meet your own business needs Ability to create your own training content
- View analytics of product usage Know exactly which help items are being accessed, which browsers are being used and more View analytics of product usage
- Ability to create walkthroughsCreate your own Walkthroughs (also known as Guided Tours) to provide Step-by-step guidance to your usersAbility to create walkthroughs
Express
Subscription
- Training content for Outlook (Mail, Calendar, People, Tasks)
- Training content for Office Online (Word, Excel, PowerPoint, OneNote)
- Productivity Pack - Training content on OneDrive, Teams, Forms, Yammer, Planner, etc.
- Training content on SharePoint
- Ability to create your own training content
- View analytics of product usage
- Ability to create walkthroughs
Standard
Subscription
- Training content for Outlook (Mail, Calendar, People, Tasks)
- Training content for Office Online (Word, Excel, PowerPoint, OneNote)
- Productivity Pack - Training content on OneDrive, Teams, Forms, Yammer, Planner, etc.
- Training content on SharePoint
- Ability to create your own training content
- View analytics of product usage
- Ability to create walkthroughs
Enterprise
Subscription
- Training content for Outlook (Mail, Calendar, People, Tasks)
- Training content for Office Online (Word, Excel, PowerPoint, OneNote)
- Productivity Pack - Training content on OneDrive, Teams, Forms, Yammer, Planner, etc.
- Training content on SharePoint
- Ability to create your own training content
- View analytics of product usage
- Ability to create walkthroughs
Frequently Asked Questions
Learn more about the VisualSP System for SharePoint and Office 365.- Q. What exactly is the VisualSP System?
A. VisualSP System is a Plug n Play training and support system for end users of SharePoint and Office 365. It provides contextual help to users at their moment of need, within their own environment and according to their specific permissions. The application and built-in content is delivered directly from our Microsoft Azure cloud. - Q. Does it support modern interfaces of SharePoint Online?
A. Absolutely! Our system detects and supports the modern interfaces of SharePoint as well as classic interfaces so users can get help according to the interface being used. - Q. Microsoft is always making constant changes to Office 365. How are you able to keep the content updated and current?
A. It is very true that SharePoint Online as well as Office 365 is updated frequently. We currently have hundreds of pieces of content configured in the system that focus on fundamentals of the systems and applications. Furthermore, our content editors are reviewing and updating our configured content on a monthly basis to ensure that we provide the proper guidance to the users of our system. - Q. Will all of my users see the same content or is it specific to the permissions they have?
A. Within SharePoint, end users can be viewers, readers, contributors, designers, and site owners. The VisualSP System will only show the content relevant to the user based on their permission level. - Q. Is the system customizable?
A. Yes! The system is completely customizable. Any provided help item or icons can be changed by you (or we can help do it) to fit your specific business needs. In addition, you can snap in your own help content (screenshots, reference documents, videos, walkthroughs etc.) directly into the system. That content can reside at any location that's accessible to your users. - Q. When you guys make changes, will it overwrite our customizations?
A. No. Once you customize an item or add your own, that item will never be updated by us - unless you revert back to our content. When you change a pre-built item, it becomes a 'customized' item specific to you and our updates don't touch it going forward. - Q. Can we get custom videos, walkthroughs or other type of content produced to plug into the system?
A. Yes. We produce custom help items for our customers as needed and plug it directly into the VisualSP system. - Q. Is the branding of the system changeable?
A. Absolutely! We can snap in your own company logo or another icon for the VisualSP tab. We can also change the title of the system to be unique to your organization so your users feel more comfortable clicking on it. - Q. Can we get VisualSP for a subset of users instead of our entire user base?
A. Yes you can. You can deploy VisualSP to a limited number of users in your team / company to start with and expand as needed.
What a fantastic idea and implementation. VisualSP system is a great assisted help solution for end users. Not only is help just a click away, but it’s in the context of what they are currently doing.
Andrew Connell, MVP
Critical Path Training
Modine is very happy with the VisualSP system. We have been able to set baseline knowledge in our organization for both business users and IT
David Webster
Modine Manufacturing
VisualSP has really got this idea nailed and has taken the extraordinary library of video snippets and added them in-context.
Dan Holme
Director of SharePoint / Microsoft
What I’ve found in the last 8 years is that users want to know how to do their job. If I can show them something that aids them in that pursuit, then they get a little interested in this thing called SharePoint. We use the VisualSP Help System and have added our own content. This has helped tremendously and reduced the phone calls, emails, and help desk tickets. I now provide training when requested and focus it on the things people need to do in the platform: Submit leave, upload meeting minutes, etc.
R. Witcher
Content Manager / West Georgia Technical College
Your VisualSP Help System is in place and working great!
Bruce Rawles
Web & Intranet Support, / University of Colorado Denver
I’m such a big fan of the VisualSP Help System because it brings training to people when and where they need it. The advantage of VisualSP is that it delivers just the right amount of training to you – just when you need to learn something – which means you’re much more likely to retain it. Even if you don’t, the information is there for you in context the next time you do that task!
Susan Hanley
Microsoft MVP, Founder / Susan Hanley, LLC
Some of our customers:
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