Client Testimonials
Read what our clients have to say about us!
“We had made the investment in the Microsoft 365 technology but adoption was suffering because users were not using the tools effectively. We tried traditional approaches such as quick reference guides, email campaigns, face to face trainings with individuals and groups. It gave some traction but the knowledge was quickly lost. We found that people put the reference information in drawers and forgot about when training was not given at the moment of need.
“I didn’t have that much staff to support our personnel and we needed a quick solution. VisualSP’s ready made content helps a lot and we were able to use things instantly right out of the box and it was like a weight taken off my shoulders. I can easily plug in guides and make tours of the system to guide my users. That has helped reduce support tickets immediately!”
Chris Reynolds
Head of innovation, NHS Arden & GEM
I was part of the product testing when we were originally seeking a product for SharePoint tier 1 support at TD Ameritrade and thought at that time that it was a no brainer to go with VisualSP. I was very happy when management approved the purchase and even happier after seeing the results. Our calls for support were substantially decreased; prior to having VisualSP, I received 3-4 times as many questions and requests for help. And now, your product interface has improved, the content is so much richer than when we first came on board, the growth of this product is very impressive. I would highly recommend it to anyone looking to enhance their tier 1 support.
When I first joined NCBA, user adoption had been very low and the person that I replaced was too technical for the average end user to understand. As a result our end users did not understand the role of Office 365 in the organization. VisualSP has helped the organization by providing contextual help specific to the area that the end user is working in. The walkthroughs help our users navigate when they experience a new interface for the first time.
My favorite part about VisualSP is the context sensitivity of the application. It knows who a user is, where they are and what kind of access they have within the application to be able to deliver specific instruction to that user in the time that they need it. The flexibility to be able to customize the VisualSP interface to be able to deliver our own content is also a big win.
Our Office 365 journey has taken a couple of years and we knew the tools were out there, but our users appeared confused and adoption was suffering. Support tickets for how-to’s were at an all-time high and that is where VisualSP came in. VisualSP has given my team their time back to prioritize other projects and strengthen our organization.
Eric has been outstanding. This project has been incredibly complicated with very little structure on our end with the form constantly changing and Eric has been incredibly patient and helpful throughout. Eric has handled all the impromptu changes without a hitch. Very knowledgeable, very helpful, and very kind and patient. Nothing but good things to say about Eric.
VisualSP is a perfect fit for the type of help we need and I am very happy with it.
I am very pleased with VisualSP. You won’t find a bigger fan than me!
Through the consulting, I got a lot of ideas about things that I can try to help overcome the obstacles that I’m facing. It was good just to have someone look at what I was doing so that I know that I was at least partially on the right track. These guys are a tremendous resource and very professional!
I am very satisfied with the project. Eric is very knowledgeable and was a big help to this project. My dealings with Eric have all been outstanding and professional. I am really happy with the way this has turned out.
The VisualSP videos show me exactly what I want as a user! Fantastically simple!!
These guys are great. They know the product very well and are able to answer all the questions that I had. Thank you!
The information in the application provides individuals help when it’s necessary and does a great job of covering such large amount of material.
The teaching methods in the application are excellent and top notch. A++
All modules are very effective in their delivery. Having in depth knowledge of more than the topic at hand is helpful for our users.
I feel that these folks are extremely knowledgeable in the subject matter
The VisualSP people are very knowledgeable and explain the material very clearly.
These folks are well versed in their subject area.
The VisualSP folks are very knowledgeable in their field.
Consultants are awesome and their practical real world experience is invaluable.
These guys are excellent!
They are very helpful and knowledgeable!
The knowledge in their application is amazing!
They really know their stuff!
I really enjoyed working with Russell Wright. I was able to get further with him in 3 sessions than I was able to do in 4 months. And I love the visualsp.com site. Lots of info!
Thanks for all of your help so far. I have really appreciated working with you on this and the approaches that you have taken in working with us on this project.
Check out our current list of corporate clients.