The remote working experiment revealed major gaps in technology training

2020 will be remembered for many things, not least the rapid shift to remote working in millions of organizations. In many ways, this almost overnight change in working styles was an enormous success. Nevertheless, the move also revealed serious difficulties. One of the most significant has been the way support and training for technology was delivered. Countless employees struggled with completing basic workplace tasks or using common apps during the lockdown and beyond.

This eBook aims to explore why remote working support has disappointed in many organizations, and then looks at how this can be addressed as work from home becomes the new normal.