Walkthroughs are typically delivered in 2-3 step sequences but can grow to ten times that number if describing a more complex or complicated workflow. In some cases, the walkthrough can explain how to complete tasks; in other cases, it can simply provide just some helpful tips and tricks.
Walkthroughs are made up of "bubbles" that usually contain instructions and navigation buttons. Bubbles appear on the screen at various locations, pointing out key spots in the SharePoint environment. Users have the option to continue through multi-part walkthroughs or end them at any point.
User walkthroughs have been successful in addressing several business challenges including:
- Technology adoption
- Corporate governance
- Regulatory compliance
- Internal communications
- Reduction in support calls
Benefits to Providing SharePoint Walkthroughs
Walkthroughs help users in various real-world settings. For instance, as organizations modify SharePoint to fit their business needs, team leaders can deploy walkthroughs to show users how to work within the customized environment. In cases, where management is having difficulty getting users to search for assistance with their SharePoint environment, a walkthrough opens at key points without the need to search for anything, leading users through learning paths.
A walkthrough solution helps to get the most from SharePoint license investments by creating a better onboarding experience through a simplified training/learning model. Walkthroughs reduce friction for new users by creating simple engagements that capture shorter attention spans. As a result, enterprises can improve workflows and increase user engagement with the platform.
Once enterprises discover how walkthroughs improve the SharePoint user learning experience, they’re better able to reap the benefits of a SharePoint installation. Key performance indicators for learning that have been improved include:
- Reduced time-to-competency
- Increased productivity
- Reduced errors
For SharePoint users, reduced friction leads to more positive work experience, because they’re able to complete their tasks easily. Among the tangible emotional benefits they may experience are:
- Reduced frustration
- Improved confidence
- Increased ability to deal effectively with task-related challenges
When onboarding is successful and efficient, enterprises benefit in several ways, not the least of which is an improved return on investment. When organizations can manage content, workflows, internal communications, and so on, they become more optimized and generally perform better.
SharePoint walkthroughs can be effective at:
- Improving adoption
- Strengthening governance
- Reducing user training and support costs
- Improving policy communications
- Reducing the burden on IT or peers for guidance
- Providing user-driven learning
VisualSP Walkthroughs In Action
Walkthroughs Provide "Real Learning"
Guidance can be provided for every web part (SharePoint Component), so walkthroughs can appear wherever they are needed. Contextual guidance has been shown to improve user comprehension because of its capacity to engage users as they work, where they are working.
When memory retention becomes a big roadblock to deep SharePoint adoption, organizations often miss a crucial opportunity to strengthen adoption by providing in-context support during a new system implementation. Deeper adoption can be achieved if end-user skills are developed in the moment of need.
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What Makes VisualSP Walkthrough Unique
There are many other companies developing walkthroughs for literally hundreds of software applications, what makes us special from other walkthrough and help systems is that our content is produced and curated by SharePoint and Office 365 experts, certified trainers, and authors in the industry. These experts have trained and consulted with thousands of end users, including non-technical SharePoint administrators. Our content authors understand the value of in-context training to support onboarding and understand the best ways to describe that material.
VisualSP Walkthroughs come built into our Context Sensitive Help System for SharePoint Online and Office 365.
The VisualSP solution helps organizations successfully adopt SharePoint and Office 365 by providing Just-in-Time Learning® tools in the work context. Performance support is delivered when the users need it, on demand directly through the native product's interface.