Walkthroughs are typically delivered in 2-3 step sequences but can grow to ten times that number if describing a more complex or complicated workflow. In some cases, the walkthrough can explain how to complete tasks; in other cases, it can simply provide just some helpful tips and tricks.
Walkthroughs are made up of "bubbles" that usually contain instructions and navigation buttons. Bubbles appear on the screen at various locations, pointing out key spots in the environment. Users have the option to continue through multi-part walkthroughs or end them at any point.
User walkthroughs have been successful in addressing several business challenges including:
- Technology adoption
- Corporate governance
- Regulatory compliance
- Internal communications
- Reduction in support calls
Benefits of providing Walkthroughs
Walkthroughs help users in various real-world settings. For instance, as organizations modify their environment to fit their business needs, team leaders can deploy walkthroughs to show users how to work within the customized environment. In cases where management is having difficulty getting users to search for assistance within their environment, a walkthrough opens at key points without the need to search for anything, leading users through actions to help them get their tasks done.
A walkthrough solution helps to get the most from your investments by creating a better experience through a simplified training and learning model. Walkthroughs reduce friction for new users by creating simple and quick engagements that capture shorter attention spans. As a result, enterprises can improve workflows and increase user engagement with the platform.
Once enterprises discover how walkthroughs improve the user learning experience, they are better able to reap the benefits of their investment. Key performance indicators for learning that have been improved include:
- Reduced time-to-competency
- Increased productivity
- Reduced errors
For users, the reduced friction leads to more positive work experience and they are able to complete their tasks easily. The tangible emotional benefits users experience include:
- Reduced frustration
- Improved confidence
- Increased ability to deal effectively with task-related challenges
When onboarding is successful and efficient, enterprises benefit in several ways, not the least of which is an improved return on investment. When organizations can manage content, workflows, internal communications, and so on, they become more optimized and generally perform better.
Walkthroughs are effective at:
- Improving adoption
- Strengthening governance
- Reducing user training and support costs
- Improving policy communications
- Reducing the burden on IT or peers for guidance
- Providing user-driven learning