According to the eLearning Guild, a performance support system (PSS) is \"a tool or other resource, from print to technology-supported, which provides just the right amount of task guidance, support, and productivity benefits to the user precisely at the moment of need\".<\/p>\n
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Performance support systems like the VisualSP <\/strong>Help System for SharePoint 2010, Shar<\/strong>ePoint 2013 & SharePoint Online<\/strong> drive deeper SharePoint adoption because the end user has instant access to training guidance every day. A PSS essentially provides dynamic knowledge sharing that keeps training course content alive.<\/p>\n Training experts have been evangelizing performance support for years. Unlike disruptive formal training, which pulls the worker away from her daily routine, a PSS can be easily embedded into an ECM platform like SharePoint. To be effective, a PSS provides the right amount of support and guidance that the worker needs within their workflow.<\/p>\n According to organizational learning expert Marc J. Rosenberg, PhD, the role of training is to \"provide very well-planned instruction with specifically defined objectives, structure, and activities\". In contrast, performance support provides the means to get work done \u2013 to complete tasks \u2013 while learning a new system such as SharePoint<\/em>. As Rosenberg puts it, \"learning is incidental\" in a performance support environment.<\/p>\n The following table shows the comparison between training, knowledge management, and performance support.<\/p>\n Differences between training, knowledge management, and performance support<\/em><\/p>\n Source: At The Moment of Need: The Case for Performance Support, Marc J Rosenberg, PhD<\/em><\/span><\/p>\n In support of SharePoint adoption goals, a PSS can drive full deployment by improving mastery earlier across various teams.<\/p>\n A 2014 report titled Building Staff Engagement<\/em>\u00a0revealed that learning innovation enabled by PSSs results in a 23% improvement in the speed of a new system rollout, and a 12% reduction in time to proven competency.<\/p>\n For information workers, the user experience with the tools use is critical to strong adoption and faster time to value. From the workers\u2019 perspective, the goal when they are learning a new system is typically to get the job done<\/em>. A PSS improves the user experience by making it easier to access information in a contextual way \u2013 as it sits inside the user interface.<\/p>\n To learn more about performance support, get our free whitepaper Performance Support: A Way to Make SharePoint Training Stick<\/em>.<\/p>\n {{cta('c4365a6b-5be0-41b0-b539-10cc09a546b2')}}<\/p>\n","protected":false},"excerpt":{"rendered":" According to the eLearning Guild, a performance support system (PSS) is \"a tool or other resource, from print to technology-supported, which provides just the right amount of task guidance, support, and productivity benefits to the user precisely at the moment of need\".<\/p>\n","protected":false},"author":7068,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[472],"cta":[],"class_list":["post-38216","post","type-post","status-publish","format-standard","hentry","category-general","tag-sharepoint-adoption"],"_links":{"self":[{"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/posts\/38216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/users\/7068"}],"replies":[{"embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/comments?post=38216"}],"version-history":[{"count":3,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/posts\/38216\/revisions"}],"predecessor-version":[{"id":40166,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/posts\/38216\/revisions\/40166"}],"wp:attachment":[{"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/media?parent=38216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/categories?post=38216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/tags?post=38216"},{"taxonomy":"cta","embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/cta?post=38216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n\n
\n <\/td>\n Training<\/strong><\/span><\/td>\n Knowledge Management<\/strong><\/span><\/td>\n Performance Support<\/strong><\/span><\/td>\n<\/tr>\n \n Purpose<\/strong><\/td>\n Instruct<\/td>\n Inform<\/td>\n Perform<\/td>\n<\/tr>\n \n Workflow<\/strong><\/td>\n Postpone work<\/td>\n Divert work<\/td>\n Do work<\/td>\n<\/tr>\n \n Value of Learning<\/strong><\/td>\n Learning is structured<\/td>\n Learning is unstructured: self-directed<\/td>\n Learning happens incidentally<\/td>\n<\/tr>\n \n Goal<\/strong><\/td>\n Gain skills and knowledge<\/td>\n Find and share information<\/td>\n Accomplish work tasks<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n