{"id":37647,"date":"2022-02-09T15:10:50","date_gmt":"2022-02-09T20:10:50","guid":{"rendered":"https:\/\/visualsp.com\/blog\/the-success-stories-of-contextual-microlearning\/"},"modified":"2024-07-24T10:20:54","modified_gmt":"2024-07-24T15:20:54","slug":"the-success-stories-of-contextual-microlearning","status":"publish","type":"post","link":"https:\/\/www.visualsp.com\/blog\/the-success-stories-of-contextual-microlearning\/","title":{"rendered":"The Success Stories of Contextual Microlearning"},"content":{"rendered":"\n\n\n
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Last week I talked about the difference between\u00a0Macrolearning vs Microlearning vs Contextual Microlearning<\/a>.<\/p>\n

<\/p>\n

The big question I want to answer this week is:<\/p>\n

Does this contextual microlearning stuff really work in reality?<\/em><\/p>\n

That's a very valid question.<\/p>\n

Since I have a front row seat\u00a0to seeing contextual microlearning in action day in, day out, let me share a couple of stories with you.<\/p>\n

Vanasse Hangen Brustlin (VHB<\/a>)<\/p>\n

VHB was rolling out\u00a0Dynamics 365 CRM to their 1,400 users<\/strong>\u00a0and knew that it was going to completely change the way their firm operated on a day to day basis. The product manager, Carissa, was in charge of this CRM rollout. She knew that it was going to be super important that they provide\u00a0training and support<\/strong>\u00a0directly\u00a0within the product<\/strong>\u00a0otherwise they were not going to get the Dynamics 365 platform adoption they wanted.<\/p>\n

They rolled out\u00a0VisualSP for Dynamics 365<\/strong>\u00a0to provide contextual support to their employees as an\u00a0overlay directly on top of Dynamics 365 sales<\/strong>. This way the relevant information found the users instead of the users having to search for it themselves.<\/p>\n

<\/p>\n

An informational tooltip specific to customer processes<\/em><\/p>\n

The results in Carissa's own words:<\/p>\n

\"We\u00a0rarely get support questions<\/strong>\u00a0anymore\"<\/p>\n

\u201cPrior to using the tool . . . we as the product manager found we were repeating the same things over and over,\u201d she said. \u201cNow, we\u2019ve also used the tool to help drive\u00a0walkthroughs in Dynamics<\/strong>. And I believe that this is one of the best features of the in-context tool.\u201d<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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Culver City<\/a><\/p>\n

Anissa at Culver City is in charge of\u00a0supporting 720 employees<\/strong>. She needed a\u00a0smart way to get the\u00a0right content to the right users at the right times<\/strong>\u00a0within their SharePoint and Office 365 applications.<\/p>\n

One of the use cases that Anissa utilizes VisualSP for is to\u00a0increase attendance<\/strong>\u00a0in her regular internal webinars and \"lunch and learn\" sessions. After starting to push info contextually through VisualSP, the\u00a0attendance to her events went up 10x<\/strong>.<\/p>\n

<\/p>\n

An automatic pop-up announcing an upcoming meeting<\/em><\/p>\n

The results in Anissa's own words:<\/p>\n

\"I was\u00a0blown away with the results\u00a0<\/strong>I saw\"<\/p>\n

\u201cThe value of having\u00a0one [support platform] product for use with multiple applications<\/strong>\u00a0And that is fully customizable was a no-brainer\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n
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There are many more stories like the ones above. All have experienced the\u00a0power of contextual microlearning<\/strong>\u00a0to\u00a0increase user adoption<\/strong>\u00a0while\u00a0reducing support tickets<\/strong>\u00a0for their enterprise web applications.<\/p>\n

As they say, data doesn't lie. We make the\u00a0VisualSP analytics<\/strong>\u00a0as transparent as possible for our customers so they can continuously\u00a0measure ROI<\/strong>\u00a0for themselves.<\/p>\n

<\/p>\n

Metrics that matter - VisualSP analytics showing ROI for a customer<\/em><\/p>\n

We're on a mission to prove that\u00a0this contextual microlearning stuff really works<\/strong>!<\/p>\n

If you want to see examples for yourself,\u00a0schedule a private demo<\/a>\u00a0for your team and we will show you the types of solutions we have been building for our customers and the benefits they are getting from them.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Last week I talked about the difference between\u00a0Macrolearning vs Microlearning vs Contextual Microlearning.<\/p>\n","protected":false},"author":7059,"featured_media":37648,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"cta":[],"class_list":["post-37647","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/posts\/37647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/users\/7059"}],"replies":[{"embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/comments?post=37647"}],"version-history":[{"count":2,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/posts\/37647\/revisions"}],"predecessor-version":[{"id":39430,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/posts\/37647\/revisions\/39430"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/media\/37648"}],"wp:attachment":[{"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/media?parent=37647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/categories?post=37647"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/tags?post=37647"},{"taxonomy":"cta","embeddable":true,"href":"https:\/\/www.visualsp.com\/blog\/wp-json\/wp\/v2\/cta?post=37647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}