Leaders talk about digital transformation constantly. Some have even launched big digital transformation initiatives, but too often the real goal gets lost. The goal is not simply to adopt emerging technologies. The goal is to help employees work smarter, improve business processes, and deliver an improved customer experience.
This article shares digital transformation examples worth copying if you want to make a real difference for your teams. These are examples of organizations that focused on their employees, changed how work gets done, and created a stronger operation model along the way. These organizations prove that successful digital transformation is possible for any leader willing to focus on the people doing the work.
We’ve worked with hundreds of organizations navigating digital transformation. The ones that succeed share clear patterns. Successful digital transformation efforts focus on making daily work easier, more efficient, and more rewarding for employees.
From what we’ve seen, these are the hallmarks of transformations worth emulating:
Leaders who focus their digital transformation efforts on empowering employees create lasting change. The following examples show how organizations made work better for their teams—and in doing so, improved customer service, strengthened business performance, and built momentum for long-term growth.
Challenge:
With over 128,000 employees worldwide, Schneider Electric faced persistent challenges. Teams spent too much time searching for documents. Information was scattered across disconnected systems. Collaboration between departments and regions was slow and inconsistent, leading to frustration and inefficiency.
Transformation:
Schneider Electric took on a focused digital transformation initiative. The company integrated Microsoft 365 across the organization and streamlined knowledge-sharing platforms. Employees gained consistent access to documents and communication tools, no matter where they were located. The effort was grounded in improving the employee experience — helping teams get work done faster, with fewer obstacles.
Employee Impact:
The results were immediate and lasting:
Key Takeaways:
Challenge:
NHS Arden & GEM implemented Office 365 and SharePoint to modernize internal communication, but employees struggled. Learning curves were long, past frustrations lingered, and traditional training methods fell short.
Transformation:
The team integrated VisualSP’s in-context help system directly into Office 365 and SharePoint. Instead of searching through manuals or attending extra training sessions, employees accessed help right inside the tools they used every day. The solution fit seamlessly into existing business processes without adding more to employees' plates.
Employee Impact:
The changes made an immediate difference:
Key Takeaways:
Challenge:
Delta’s flight attendants and ground teams were missing critical information at key moments. Real-time flight data, customer preferences, and operational updates were not easily accessible, making day-to-day work harder than it needed to be.
Transformation:
Delta provided frontline employees with mobile apps and handheld devices that delivered up-to-the-minute information. This wasn't just a technology rollout; it was a shift in how work happened on the frontlines. Employees were equipped with the information they needed when they needed it.
Employee Impact:
Key Takeaways:
Challenge:
VHB introduced a new Dynamics 365 CRM system, which required a major shift in how employees managed client relationships. The concern wasn’t resistance to change — it was how to make adoption easy and sustainable without overwhelming teams.
Transformation:
The company embedded VisualSP directly into the CRM, offering contextual support to employees inside the system itself. This reduced the need for separate documentation and kept employees focused on their work without breaking stride.
Employee Impact:
Key Takeaways:
Challenge:
Culver City employees struggled with Microsoft 365 and SharePoint. IT support lines were flooded, and employees lacked time for formal training. This slowed internal initiatives and daily work alike.
Transformation:
Culver City introduced VisualSP to provide real-time, contextual support. Employees could get help without leaving their tasks. The platform also became a valuable channel for important internal announcements, supporting both learning and communication.
Employee Impact:
Key Takeaways:
All of these examples share a common thread. They focused on employees first. They aligned digital transformation efforts with the daily needs of the people doing the work.
Here are the lessons worth copying:
In the digital age, customer expectations are rising fast, but employees need just as much attention. When employees thrive, customers notice. When business transformations are designed around real employee needs, they work.
A digital transformation only works when employees know how to use those tools well. Many companies launch new systems, but employees struggle to adopt them. Work slows down. Frustration grows. The results fall short.
VisualSP fixes this problem.
It gives employees the help they need, right inside the tools they use every day. No extra steps. No searching for answers. Just clear, simple guidance when and where they need it.
With VisualSP, you get:
Step-by-step walkthroughs — Show employees exactly what to do, right inside the software.
Instant help articles — Quick answers without leaving the task they are working on.
Helpful tips and reminders — Give employees short, clear advice at the right time.
Custom content — Create training and guidance that fits your team’s exact needs.
Usage insights — See where employees struggle and improve support based on real data.
VisualSP helps employees feel confident and ready. Instead of slowing down, they get work done faster. Instead of guessing, they know exactly what to do. This is how you make sure your digital transformation works — for the long term.
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